Newblue
Gold Member
http://www.tractorbynet.com/forums/trailers-transportation/144663-gatormade.html
I drive down to Sommerset yesterday with the defective gooseneck in tow to get the replacement trailer. I was told by the gentleman that handles the warranty claims that "if it passes my inspection it will pass yours". This was not the case. The only thing that was corrected on the new trailer was the underside was painted. The spare was still backwards, the jack handle still hit the light, and scotch locks were used as butt connectors. I did not want the new trailer because the one side rail was bowed in and one was bowed out. It looked like it was hit in the middle. I'm sure it would drive straight but it looked bad. They offered to take the one I brought down and move the light while I went to lunch so I asked them to paint the underside while I was there and they said no but offered to give me the paint to paint it myself. I said OK and went to lunch but thought about it while at lunch and decided I should not have paint an entire underside on a new trailer. I called the warranty gentleman and told him I did not want to paint a new trailer. I then asked if any others were on the lot and he did not know. I went back to the factory and looked on the lot and there were two more like mine. One did not have paint on the bottom and the other the jacks had a problem in the top end where it was very notchy and was hard to turn. The salesman (not the one I bought it from) asked what can they do for me. I first asked to upgrade to a 22K unit that was correct. They would not do that because of price difference - OK, how about fixing the trailer I brought down and deliver it to me. The salesman did not have the authority to say yes or no so I asked to talk to the owner but was told he and the manager were not there for the rest of the day. I said how about this - I take home this trailer with the messed up jacks and Gatormade send me the parts to fix it. The salesman agreed to that. So I have a trailer that the jack handle hits the step light, spare tire with the valve stem against the neck, scotch locks, and messed up jacks. I was told that the spares were never mounted with the valve stem facing out and this morning on their ebay store I found a pic of the spare tire mounted with the valve stem facing out. Burned $150 in fuel and wasted a v-day for a trailer I still have to fix.
Thanks for letting me vent,
Mike
I drive down to Sommerset yesterday with the defective gooseneck in tow to get the replacement trailer. I was told by the gentleman that handles the warranty claims that "if it passes my inspection it will pass yours". This was not the case. The only thing that was corrected on the new trailer was the underside was painted. The spare was still backwards, the jack handle still hit the light, and scotch locks were used as butt connectors. I did not want the new trailer because the one side rail was bowed in and one was bowed out. It looked like it was hit in the middle. I'm sure it would drive straight but it looked bad. They offered to take the one I brought down and move the light while I went to lunch so I asked them to paint the underside while I was there and they said no but offered to give me the paint to paint it myself. I said OK and went to lunch but thought about it while at lunch and decided I should not have paint an entire underside on a new trailer. I called the warranty gentleman and told him I did not want to paint a new trailer. I then asked if any others were on the lot and he did not know. I went back to the factory and looked on the lot and there were two more like mine. One did not have paint on the bottom and the other the jacks had a problem in the top end where it was very notchy and was hard to turn. The salesman (not the one I bought it from) asked what can they do for me. I first asked to upgrade to a 22K unit that was correct. They would not do that because of price difference - OK, how about fixing the trailer I brought down and deliver it to me. The salesman did not have the authority to say yes or no so I asked to talk to the owner but was told he and the manager were not there for the rest of the day. I said how about this - I take home this trailer with the messed up jacks and Gatormade send me the parts to fix it. The salesman agreed to that. So I have a trailer that the jack handle hits the step light, spare tire with the valve stem against the neck, scotch locks, and messed up jacks. I was told that the spares were never mounted with the valve stem facing out and this morning on their ebay store I found a pic of the spare tire mounted with the valve stem facing out. Burned $150 in fuel and wasted a v-day for a trailer I still have to fix.
Thanks for letting me vent,
Mike