Shooter45
Bronze Member
Called Skidsteer Express again & finally got in touch with Todd. Bill is out & he says this is the first he had heard of the problem. Anyway he says he will follow up with Bill on Monday & that I should call him back that afternoon.
That's poor customer service right there. I bet if you had told Todd that you would like to order a new grapple from Bill, the response would have have been more like I'll have Bill call you first thing Monday morning.
If it's not taken care of (to your satisfaction) Monday my next step would be to let Bill know he has two weeks to fix this problem or I'll be putting a charge-back on my c/c.