It might be a good time to invest in UPS stock. Brick and mortar businesses are going the way of the woolly mammoths.
Wish it wasn't so, but tend to agree with that. One of my favourite hardware stores years ago was one where you could walk in, and ask anybody where the left-handed sknitzergruber-fittings were, and they'd know !
There's a major Canadian retailer that I used to shop at fairly often, but for a few reasons, mostly stay away from now. Needed a specific Dremel cut-off disc for a rapidly approaching project, so extended my lunch-hour (unpaid) to go by the store to pick them up. Taking lunch late, this is about 2pm on a weekday - I'm cooling my heels in line to pay, as while they are many registers, only 2 are staffed/open. One is bogged down with a price-check, the other has something that won't scan....
Building interior - about 500' x 1000'. As I commented to my boss when I got back to work, "1/2 a million square feet, and the owner only wants to pay 2 staff to work cash on a weekday afternoon <- This, is part of why Amazon will win !".
Retail service levels in Canada are typically lower than in the USA, but still, that was ridiculous.
Rgds, D.