Sorry so late getting back with the results. The owner of the dealership had the tractor picked up as promised. The new filter was installed and marked with the date. The invoice had filter and fluid listed. No explination of why this was overlooked. Just a huge " We'll make it right ". It's all good. I really like Don at Harmony Outdoors. He has not lost my buiseness due to this. When I called him with the bad news he still thought they had my tractor. He was unaware that it had even been delivered. Much less without a filter and fluid change. Bottom line is he made it right. That's all I wanted. His dealership has a great hometown feel and will be there Tuesday to buy some Stihl stuff.
That's where I got my GC from! Great people to deal with. When I was first looking at tractors I arrived about an hour before closing on a Saturday. They kept the store open past closing time to answer all my questions and even kept serving customers.