N80
Super Member
Once again I'm going to weigh in on prodestmonkey's side. It boggles my mind that there are folks here who don't get the concept of the customer/merchant relationship. I suspect that some of them, maybe even some here, work at dealerships that the rest of us would prefer not to trade with.
Edit: That last sentance isn't a fair statement and I take it back.
And while I agree that the customer is not _always_ right, but the exceptions are, should be and need to be so few and far between that they really shouldn't shape the way that we in the service industry do business. Proudestmonkey did nothing, NOTHING, to put himself in the postion as that exceptional 'wrong' customer other than not doing his initial business with this dealer and that decision was made on the most basic of all elements of business. And yet, this dealer, or at least their front man, sent business somewhere else. Even if it wasn't rude, arrogant, petty or creepy it was stupid. Plain and simple. There was nothing in this story to suggest that proudestmonkey, regardless of any personality flaws he, or you or me might have, did anything to suggest that he would be a customer so problematic as to not be worth taking his money. But the salesman did and he lost the money. If he's in the business of turning away cash flow for the privilege of only dealing with people he really really likes, then he's got a more comfy job than anyone I know.
Edit: That last sentance isn't a fair statement and I take it back.
And while I agree that the customer is not _always_ right, but the exceptions are, should be and need to be so few and far between that they really shouldn't shape the way that we in the service industry do business. Proudestmonkey did nothing, NOTHING, to put himself in the postion as that exceptional 'wrong' customer other than not doing his initial business with this dealer and that decision was made on the most basic of all elements of business. And yet, this dealer, or at least their front man, sent business somewhere else. Even if it wasn't rude, arrogant, petty or creepy it was stupid. Plain and simple. There was nothing in this story to suggest that proudestmonkey, regardless of any personality flaws he, or you or me might have, did anything to suggest that he would be a customer so problematic as to not be worth taking his money. But the salesman did and he lost the money. If he's in the business of turning away cash flow for the privilege of only dealing with people he really really likes, then he's got a more comfy job than anyone I know.