Eric,
Before purchasing the splitter I contacted Hud-Son (largest Uniforest dealer in North America) to see if I could purchase from them. They said they don't sell that product, but if I wanted one they could probably order one for me. They said they weren't placing their next order for at least 6 months and that it would be at least another 6 months before they received anything. I didn't want to wait that long so I contacted a retailer in Austria and purchased it from them.
I have contacted them about my issue and they sent me an owner's manual for the winch, which didn't help at all. I contacted them two more times and my emails have gone unanswered. I don't think they know what the issue is and don't want to admit it.
Thanks for your suggestions.
BWSwede