I went with Internet Security package because I did not want, or was using alternatives for the Total Package.
Contrary to jim44's difficulty in contacting Kaspersky I had no problem about 1 year ago when I contacted them about pricing (they matched a Staples online update price). I have not contacted them with technical questions which may be an entirely different experience.
I have had success for technical questions by just "googling" the error. Most recently it was a persistent message telling me my software was not up to date when it was.
The Kaspersky renewal process is a bit frustrating. It warns you to renew about one month prior to the current license expiration. When you do renew, it issues a new license code while keeping the existing, about-to-expire, old one. It does not simply extend the old license, so you loose the remaining time. Also, it continues to warn that the old license is due to expire, even though you are now running under the new license. It can be confusing (as it was for two of my neighbours) to continue to get the warning messages even though running under a new license. Perhaps one could get a refund or credit for the remaining original license if they contacted Kaspersky, but I did not bother. The problem can be fixed by updating closer to the original license's expiration date. A better system would be to simply add the new license time to the original license like most software companies do.
I do think Kaspersky is a good product but have no experience comparing it with other products other than McAfee a few years ago. From the anti-virus evaluation site I posted above it looks like McAfee has improved since then and there are several good products. It also looks like the variance between products has become smaller than a few years ago.