OK, got to jump in here. First, welcome to Bill Cook - I thought we lost you with the forum change, and I am glad we didn't. Second, I have to update anyone interested in my earlier post called "Yuck" in which I thought my new amsoil had flecks of stuff in it, then realised that it most likely was just air bubbles, then finally realised that it certainly was just air bubbles. I did end up mailing a sample to the tech department at Amsoil, and they responded with not only a phone call but a written report confirming what I suspected - both my oil and my head have air in them, and nothing else. This not only set my mind to ease officially, but allowed me to make the following observations.
- name another company where you, a no name customer ( I have given Amsoil all of $19.10 of my hard earned money so far) can not only call the company (which I did), but get through to them right away (which I did), talk directly to the head of tech support (Ron, a nice guy), have the head of tech support talk to the CHIEF SCIENTIIST IN CHARGE OF QUALITY CONTROL (which he did), have the company rep then get back to you by e-mail and phone the same day you called them (which Ron did), and then test my oil at no charge to me, send me a written report, and a follow-up phone call just to be sure I understood the written report, which confirmed that I was worried about nothing all along! All of this happened to me, and has made me a diehard fan of the Amsoil company. I think their products are of excellent quality based upon what I ave read and heard, but I KNOW that the company is top shelf in terms of customer support based on my personal experiences. To me, this is how a company should run, and that if nothing else more than deserves my dollars. Try calling Texaco or Kubota and ask to talk to the chief of R and D just because you think you might have a question, or ask if the guy who designed Super UDT might have a few minutes to talk to you about the specifications of the product. See how far that will get you. With Amsoil you can do all that, and they have certainly won me over as a customer from now on.