JAVA problems in IE7

Soundguy · May 19, 2009

At work one of our jobsite foremen has an older dell latitude 610 ( I believe ).. is an older pentium III 1.2ghz, but originally came with XP, and has otherwise been a decent machine for them to beat up onthe jobsite. Has a usb2 card in it's pcmcia slot as the usb broadband modem would not work in the laptops stock usb1? port.. ( works fine inthe usb2 port on the card slot. ).

There is one site we use that is giving the pc problems.. the site has all html links on the home page.. these links navigate fine.. however if you do a search, and there are multiple pages, the 'next' ' previous' and 'last' links apear to be javascript not html.. and if you do a right click and properties over them.. it says unsupported protcal.. or unrecognized.. etc.... in any case. clicking the link brings up a 'can't get there' explorer window with the usualy option to try to refresh or diagnose the connection.

machine has ie7, and for kicks yesterday I downloaded a new copy of java 6 (13). still errors.

any ideas?

thanks

( by the way.. other office pc's and another laptop maneuver fine within the website.. so it is not a site specific problem AFAIK )

soundguy

polo1665 · May 19, 2009

Not sure at all if this will help, but I'll give it a shot.

When I had trouble with Java script I found that it had been disabled. I kept loading it and it would never work. I found the problem in the Tools menu, for some reason the Java script add on had been disabled. Once I enable it everything worked fine.

Probably a slim chance that this is your problem, but take a look for what its worth.

Mark

Soundguy · May 19, 2009

Yep.. Already checked there to make sure it wasn't disabled, but thanks for the reply.

soundguy

MossRoad · May 19, 2009

There are a bunch of different versions of Java. We have legacy programs that won't work with newer versions and newer programs that won't work with older Java. It is a real headache.

Anyhow, does Java work on other websites? (could be the website)

Does that website work on other computers? (could be the computer)

Does he have any pop-up blockers, anti-spam, anti-spyware, anti-virus, zone alarm, etc... that could be blocking java and giving you the unsupported protocol error?

MossRoad · May 19, 2009

Oh, yeah... can you try Firefox to eliminate a problem with I.E.?

Soundguy · May 19, 2009

As reported in the first message, the website works on other computers, that computer works on other websites.. but I didn't check to see if the other websites were using java.

I was going to re-download IE7, but grabbed firefox instead, just as a test, since it was about half the size.... it don't work either....

soundguy

Scooby074 · May 19, 2009

If FF and Ie are broken then its a problem with the Java install.

Are you sure the user hasnt downloaded and installed any pop up blockers or toolbars or anything similar?

Go here and follow the instructions for removing Java : How do I uninstall Java on my Windows computer ?

Download and reinstall a new copy of java and you should be good.

MossRoad · May 19, 2009

Soundguy said:
As reported in the first message, the website works on other computers, that computer works on other websites.. but I didn't check to see if the other websites were using java.

I was going to re-download IE7, but grabbed firefox instead, just as a test, since it was about half the size.... it don't work either....

soundguy

I'd uninstall Java, then reinstall it after first checking the anti virus, spyware, etc..

Soundguy · May 20, 2009

Trying these ideas, will post back!

soundguy

waldersha · May 20, 2009

Not trying to hijack the thread, but I've been having similar problems with a website that I go to. Could see the main forum page, but when trying to view a thread I would get a Javascript error. Javascript was enabled, cleared the cache, redownloaded Java. . . nothing helped. After reading this thread I went and uninstalled the 3 versions of Java on my PC and redownloaded. BINGO!!! Thanks for the help.

Now back to the originally scheduled thread.

czechsonofagun · May 20, 2009

MossRoad said:
Oh, yeah... can you try Firefox to eliminate a problem with I.E.?

I second that, less Micro$oft on one's computer is always better.

MossRoad · May 21, 2009

czechsonofagun said:
I second that, less Micro$oft on one's computer is always better.

I wasn't implying IE was the problem, rather, trying the other browser to troubleshoot the problem. I use Firefox most of the time. However, there are some problems with it as well. For instance, some websites have not been designed to work with Firefox. Also, Firefox does not always play well with corporate security.

I did find a neat feature for Firefox where you can right click on a link and choose to open it in an IE tab. It uses the IE engine in the Firefox browser. That gets me around the few places where Firefox does not work correctly.

Soundguy · May 21, 2009

I'm still waiting to hear back from the foreman whether this fixed his problem or not.. I removed all java. plus some other junk he had installed, put in firefox ( works ok.. ) re downloaded java while his pop up blocker was disabled...

We do have to access a few websites that are IE only .. so will see where this goes... Am hoping this fixed his problem at least for now... will post back when i hear more.

soundguy

Soundguy · May 22, 2009

update... can't download java now

download starts.. then hangs and never completes... Stuck now worse than before...

soundguy

Scooby074 · May 22, 2009

Can you download and save any other files from other sites? If so:

Go here https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-6u13-oth-JPR@CDS-CDS_Developer

Fill out the required info

Try to download and save :Windows Offline Installation
jre-6u13-windows-i586-p.exe 15.53 MB

After the file is DL, close your browser and try to run it.

MossRoad · May 22, 2009

Soundguy said:
update... can't download java now download starts.. then hangs and never completes... Stuck now worse than before...

soundguy

Are you attempting an install over the internet or a download? The reason I ask is that we have had trouble installing Java over the network. Instead, we download the files to the computer, then run the install locally.

Soundguy · May 22, 2009

MossRoad said:
Are you attempting an install over the internet or a download? The reason I ask is that we have had trouble installing Java over the network. Instead, we download the files to the computer, then run the install locally.

Yes, can download and save.. and yes.. we were trying to install over the internet ( worked last time I did it 2 days ago.

when i get back to work on tuesday, i'll try downloading that file and saving it then install locally and see what I get.

thanks for all the help so far.

will report back when i get back to work.

soundguy

MossRoad · May 22, 2009

Soundguy said:
Yes, can download and save.. and yes.. we were trying to install over the internet ( worked last time I did it 2 days ago.

when i get back to work on tuesday, i'll try downloading that file and saving it then install locally and see what I get.

thanks for all the help so far.

will report back when i get back to work.

soundguy

Another nice thing about downloading it and saving it is that if it messes up, you don't have to download it again.

Soundguy · May 22, 2009

good point.. had i done that in the first place I'd already have it..

soundguy

MossRoad · May 23, 2009

We do this so much at work that we have a network share with most products like Adobe Acrobat Reader, flash player, java, etc... in it as well as printer drivers, OS cds, and other program CDs. Seems we always need to download something. For instance, if we add a memory stick or replace a HD, some Microsoft products detect a "major hardware change" and require teh installation CD to verify that you aren't making illegal copies.

Anyhow, our software store really does save time.