Awful experience with dealer service

[NorthernChilli]

Wow, I just lived the worst ever experience in customer service in my whole life.

Working on standard buisness hours, I have no choice than to try to shop for a 50-60 HP tractor by phone and email since the dealers are opened, you guessed it, on normal buisness hours.

So, I call a local Kioti dealer to inquire about the approximate price on the DK55 w/ Loader model. Looking at the MF, AGCO, Kioti and NH, I want to restrict my final shopping and on site visit to the two or three best dealerships i will find with my email and phone pre-screening.

So, I ask the guy (who answered in an absolute rude manner with a crappy voice, with an attitude like I was disturbing his flash game playing time)
ME - "what would be the approximative price for a DK55, loager, ag tires, 2 remotes".
GUY - "We only give prices to people who show themselves here in person".
ME - "why is that so, it isn't a very persuasive answer to give a potential customer, isn't it ? I live an hour from your dealership and I work on weekdays, it isn't that easy for me to get to your dealership"
GUY - "some guy in your region keeps calling us to get prices"
ME - "so? ... what does that have to do with me ?"
GUY - "we don't give prices on the phone..."
(insert 5 seconds silence here while i'm flabberghasted about the way he's treating a 30k$ potential customer)
ME - "Well... you aren't helping me at all aren't you... thanks anyway and bye"

So, this idiot gave this kind of answer to a customer about to spend 30 000-40 000$ in his dealership ? What kind of crappy employee is that ?

Sorry, I had to vent off a little. Guess I'll go on with a MF or NH instead of a Kioti since I got a thousand times better answer when inquiring for 10$ parts at MF dealerships, and actually got email replies from NH...

Phil

 

[sweettractors]

You probably were talking to the owner who is getting his prices beat by a competitor down the road, that is calling him for price on a specific model with certain options and then he quotes the customer in his lobby $500-$1000 less that the his phone quote. His competitor makes the sale and he is left mad and frustrated. Cut throat world out there. Be careful. Ken Sweet

 

[jlsmith]

First of all im sorry you were treated that way, that is no way to conduct buisness. Im a MF dealer here in Tx and i have customers that come in everyday talking about how rude the JD, and bota dealers are around here. I hate that they get that kind of service but is good for me cuz it keeps putting customers in my store.

 

[jimmyj]

Too bad you had to go through that. If the dealer was worth his salt he'd figure out how to manage a price checking competitor and not chase away legit customers. Seems like a small minded guy so perhaps you got a fair warning and saved yourself dealing with a poor dealer.

(NOTE: I deal with sales and have very low tolerance for customer service abuses due to lack of innovation on the part of business so if my tone seems harsh I guess that's why).

 

[gauthier]

Yeah,that would not be a way to sell stuff,,least he could have done was give you a ball park figure and tell you he would meet you sat. morning to talk about it futher.

I wanted a ck30,,figured that out,,called my kioti dealer[also about an hour away],he gave me a price almost to the penny in about 5 min. over the phone,told him I'd be down the next day,,went there and paid him cash for it the next day,,he delivered the tractor the same day.

If he woulda acted like your guy,probably wouldn't have bought it at all.

 

[hawkeye08]

Could be you were talking to rude, uninformed sales person who continues to lose sales because he has a crappy phone manner. He continues to spiral down as the more he loses, the crappier he is, and so on..

It might be useful to find out if he is the owner or manager, and if not, speak to them about your situation and see if you can work with them or not.

A dealer that you can trust and that takes care of you is priceless.

 

[ihookem]

That is good that he was rude to you. Now you know not to go there. Nothing worse than when people act like they are your buddy till you cut them the check then forget you ever existed. No you are on to him. Good thing.

 

[tommu56]

When i was looking for my tractor I stopped by the dealer near my home on a Saturday he gave me a good price but I needed it hauled 200 miles to my other place He suggested calling a dealer in the area.I called the closest one 30 minuets away 3 times no call back called the next closest one 1.25 hr
I was on hold about 3 seconds I told him what I was willing to pay he said "were do you want it delivered" and when I said saturday he said ok I asked if he could bring the 50 HR service materials with him he said yes.

When he got there I was looking at the bill all the service stuff was listed nc?
Questioned him about it he said to be honest it was great to deal with some one that wasn't in the store 4 or 5 times brow beating for a cheaper price and it was on the house.
He said you knew what you wanted and were willing to pay. and proceed t tell me if I needed service or had to have back to the shop for service it would be nc if they could schedule it when they were in the area.

tom

 

[sweettractors]

When i was looking for my tractor I stopped by the dealer near my home on a Saturday he gave me a good price but I needed it hauled 200 miles to my other place He suggested calling a dealer in the area.I called the closest one 30 minuets away 3 times no call back called the next closest one 1.25 hr
I was on hold about 3 seconds I told him what I was willing to pay he said "were do you want it delivered" and when I said saturday he said ok I asked if he could bring the 50 HR service materials with him he said yes.

When he got there I was looking at the bill all the service stuff was listed nc?
Questioned him about it he said to be honest it was great to deal with some one that wasn't in the store 4 or 5 times brow beating for a cheaper price and it was on the house.
He said you knew what you wanted and were willing to pay. and proceed t tell me if I needed service or had to have back to the shop for service it would be nc if they could schedule it when they were in the area.

tom

I have seen that the more you pull some dealers, the more firm they get. Ken Sweet

 

[NorthernChilli]

Well, the point is, I'm currently polling around trying to see which dealer seems to be ready to come part of the way to fulfill my tractor needs, and obviously, this particular dealer was not even trying at all...

Indeed gauthier, he could have answered something like the following "You know sir, I really can't give you a price on the phone since our competitors are using this kind of info to snipe us, but I would like you to consider coming to see our tractors in person at our dealership. I could talk you through all our tractors wonderful features and you could see how great our service department is"

Using this kind of formulation would have meant the same "objective" thing, but in a much better subjective coating, and then I might just have gone there to see what he had to offer.

An the worst part of this for him is that prior to talking to him, I didn't even knew about the said competitor... Now I will probably go to previously unknown dealer B because dealer A was such a weiner on the first contact.

Too bad there are such crappy dealers. And too bad tractors are so expensive to move over large distance, because I'd gladly make buisness with dealers I heard about on TBN, some of which seems to be really oriented towards helping their customers.

Phil