Awful experience with dealer service

[CinderSchnauzer]

I was looking for a new vehicle this April. Chrysler was advertising a Caravan for $19,999 - full page ad and also Ram 4x4 Quad Cab for $25,999. Although I prefer GM, thought I'd drop into one of the local dealers for a look. I wander around the showroom for a while and eventually someone actually notices - asks what I want and direct me to Sales Guy in his office. I ask about a brochure for the Van and can I see one. Nope they don't have any. OK - how about a brochure on the truck and see one. Nope they don't have one either plus he tell me I probably wouldn't want to buy one anyway, because they are pretty plain. Well don't they have PB, PS, PW, AIR etc. Sure but they're still pretty plain.

So he gets me the brochures and sits down on his chair. I take the brochures and by now wife has come into the showroom as well so we wander around looking at the $45K van they do have and the $55K Laramie. Nobody else bothers us and Sales Guy sits in his office. We leave.

I go home and email the GM of the dealership telling my story and indicating why I will not be purchasing anything at his store.

So here is Chrysler spending literally hundreds of thousands for full page ads in national papers etc to get potential customers in the showroom and when one does walk in the dealership treats them like crap.

 

[Jim in ICT]

I think I'd tell the rude salesman that since he's not inclined to help you that possibly his manager would be a better person to discuss your potential purchase with.

 

[dourobob]

Hi
Too bad about your experience - makes it easier fro the good dealers but .....

I recommend you get in touch with Tom at Lakeridge Country Equipment in Uxbridge Ontario. Kioti, Husqvarna, Toro, PJ Trailers,TimberKing, Service Lakeridge Country Equipment Uxbridge, ON (905) 862-3144

I don't know if he ships that far but he is a great person to deal with. I bought a DK45SE HST from him last fall. My first inquiry was by email at about 7:30 in the evening. By 9:00 that evening we had had two e-mail exchanges and were making arrangements for me to visit his dealership in the next couple of days.

First class all the way - Check out the "Two new KIOTI Owners" thread for another opinion.

Good luck.
Bob

 

[Western]

I think I'd tell the rude salesman that since he's not inclined to help you that possibly his manager would be a better person to discuss your potential purchase with.

I would call the manager/ owner just to let him know he lost a sale and why. Competitor sniping?? welcome to the business world! competition is just that..competitive.. so get competitive with your prices.

I shopped around for my DK35, found a dealer willing to deal.. he delivered on a weekend on his own time.. That was a good dealer and i would give him 1st shot on any new ag purchase.

By the way I don't much shop vehicle dealers either that aren't confident in posting their prices or "rough" quoting.. My $ is important to me and so is MY time..

 

[The Dougster]

This story reminds me of a time I was shopping for a new truck... I'd got to a dealer and tell them what I was looking for and I wanted their best price. It would be a cash deal.
One fellow told me he didn't sell trucks like that... "If I give you my best price, you'll simply go down the road until someone beats my price by a few dollars." He refused to give me a price.

I looked at him and asked if he was kidding. Guess who I didn't buy a truck from? lol

 

[MikeD74T]

This story reminds me of a time I was shopping for a new truck... I'd got to a dealer and tell them what I was looking for and I wanted their best price. It would be a cash deal.
One fellow told me he didn't sell trucks like that... "If I give you my best price, you'll simply go down the road until someone beats my price by a few dollars." He refused to give me a price.

I looked at him and asked if he was kidding. Guess who I didn't buy a truck from? lol

And the dealer was right, I'll bet he's right a lot, at least the part about buying somewhere else!! MikeD74T

 

[NorthernChilli]

The thing that these dealers need to realize is that showing no interest in the clients result in the clients going elsewhere, thus having exactly the same result as if they'd get lowballed by a competitor. At least, by being more friendly and interested in their salesman job, they could prevent part of the lowballing from occuring because they would still retain some of them instead of making them all flee.

Phil

 

[trac]

Give a call to corporate Kioti. Bet they would like to know how that dealership is treating possible Kioti customers. Here in the states, they have a customer hotline. I'm sure they have one for Canadain customers also. Might be a good idea to put a bug in their ear. Trac

 

[manganos]

I just had a pleasant phone conversation with a new Mahindra dealer in my state. I advised of my problem and he said he WILL FIX IT for me and was anxious to earn my business. That right there sounds like people I want to deal with. Although I'm was only going to get my warranty work done there I advised I'd like him to fill my rear tires and I might get them to do my 50 hour service for me as well.

I'm dumbfounded by dealers who don't want to do what it takes to keep/earn customers.

The dealer I bought from in PA is really good about this. I think they will fix ANY BRAND on ANYTHING knowing they might snag ya as a return customer.

Sorry to hear about your troubles and hope you find a good dealer!

 

[consaka]

That is good that he was rude to you. Now you know not to go there. Nothing worse than when people act like they are your buddy till you cut them the check then forget you ever existed. No you are on to him. Good thing.

I agree with hawkeye though. better find out if he was the owner. If he is then run the other way if not then speak to the owner and tell them what happened regardless if you buy or not. I got a gal fired once because of her poor customer service. heh the owner checked my story with his recorded phone conversation. :laughing: