Never buy another Kubota

[MessickFarmEqu]

...wow. there is a lot here about very little.

With some experience in this area, I think I can explain whats happening. There is a period of time between April and June where basicly everyone wants their stuff looked at now. A dealership can not possibly staff heavily enough to meet this demand without having all their staff sitting around come winter time with nothing to do. So you keep an average level of staff on hand and when these peaks happen you have to push off some people who have an issue thats not preventing them from working. This sounds like one of those senerios to me... that, or maybe the service mananger is just an idiot... I don't know.

As for those blaming Kubota... I think thats nuts. Do you call Ford because its too inconvienant for you to get your truck to the dealer? Its not their issue until a dealership fails to provide whats legally required of them.

 

[jonyyuma]

True enough,, I only have one Kubata dealer in 4 around here, that I won't visit.. They are not user friendly....but they still have a loyal clientel,and sell a lot of equipment.

 

[PapaPerk]

Ummm.... buy what ever you want. But don't judge a company based on one lousy dealer. Because we're not judging Kubota based on one grumpy customer!

 

[boggen]

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EDIT: I didn't realize there was another page worth of posts!!! until i saw update. *talk about uth oh*
please ignore this post.

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This note is to vent some steam as well as warn anyone considering the purchase of a Kubota. When I went to take off the front snow blower, I discovered the seal around my mid PTO was leaking. No sweat, I thought, since the tractor is under warranty. How wrong I can be!

The local dealership has been blowing me off for over a month. I have called the western area service manager, Phil Ingram, numerous times but just to get his answering machine. The only time he was courteous enough to return a call, he told me to take the tractor to a dealership further away. By the time I paid to rent a trailer to haul the tractor to the other place and factoring in the fuel for my truck, I could have a local tractor maintenance shop repair my rig.

If Kubota won't force their dealerships to do warranty work then why should we support their product? I have liked my tractor and the only prior complaint I had was the super sensitive seat switch that won't let my wife drive the tractor most of the time.

Hopefully others haven't experienced this poor quality of service.

honestly do not know all details.
if you have not already hauled the tractor some place else. check with some other nearby tractor repair places, and ask if they would be willing to do warranty work and how long it might take them. ((you may not get a straight answer if at all the time, more so if parts need to be ordered))

as far as rep stating what he did, perhaps to him, you sounded like you needed and wanted your tractor back in good working order quickly so you can use it. and for you it was worth while to haul it some place else.

if ya not happy recall the dealer and rep and let them know just that. that ya need to get the tractor back in good working order. and ask them what needs to be done to get to happen.

time lengths, hey, folks make mistakes, order wrong part, or mishap some place along the lines for a part. i have had to wait a 3 weeks myself for a belt. each time (3 different belts) wrong size, dealer was doing job, just that things were not lining up. and old belt was to worn out and stretched and no numbers to go off of. heck i looked right at computer screen and say yep, looks right each and every time along with the dealership.

pending on things at shop and what the shop primarly handles, the repair you want may take a large area out of the shop due to larger tear down / heavy parts needing to take apart.

people are people, ya piss them off, and they will take there time. ((never piss off cooks, when you will be eating there food, ya never know what snot or other parts of bodies or like done to the food))

regular folks will be regular folks, haul something in / drop something off, only make a few comments and take off, and not a lot of phone calls or info to give the persona call back. till comes in "long time later" mad for taking so long.

people quite and new employees come around. newbies make more mistakes than others that been there a while.

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i realize ya want tractor fixed, all i can say is keep at it. ya a month seems pretty long for a tractor to be fixed. but been there done that, and it is just not tractors, computers, to other things.

keeping your cool, and having a face to face and just asking what is going on and why is it taking so long.

 

[davcog]

Was @ a local dealership that sells both Kubota and JD. Overheard a conversation concerning warranty work on a machine purchased @ a big box store. Don't know what position the guy making the statement holds @ the dealership but he basically stated "We are obligated to do warranty work on a machine regardless of where it was purchased period. However, we reserve the right to set our priorities. Commercial use costomers, dealership customers and then box store purchases." I have not purchased anything other than a few linch pins from this dealer so do not know their reputation for service. Bottom line as someone else said you have to "shop" for the whole package, machine, sales and service.

Oh and no mention that corporate HQ has been contacted. If HQ doesn't hear from the OP how can they remedy what sounds like a poor dealship and an incompetent area representative. Unfortunate but some times you have to go to the top. Military folks would understand the chain of command concept.

 

[JDGreenGrass]

About all I am reading here is that Kubota owners are more loyal than Deere owners.

Kubota dropped the ball on this one fella's. I would be p.o.'ed.!!!! Kubota should have stepped in and said...This guy's tractor gets fixed today. Period.

Just admit it like the Deere guys do.

 

[MessickFarmEqu]

Kubota dropped the ball on this one fella's. I would be p.o.'ed.!!!! Kubota should have stepped in and said...This guy's tractor gets fixed today. Period.

Just admit it like the Deere guys do.

Um.. no. Its not anyones places to dictate what happens in our shop, or anyone elses. I don't need anyone telling us how to do our jobs. If we fail to do that, its our fault and no one elses. If we give bad service is not anyone elses fault or responsibility to fix it. Aren't we all for personal responsibility?

 

[dodge man]

I'll weigh in on this one.

First off, I don't see where the OP did anything wrong. He didn't buy local, but when he bought, he had two places. The dealer shouldn't care or may not understand why he bought it somewhere else.

Second, some dealers sell a lot of different equipment. My local Kubota dealer also sells Case stuff, a lot of the big ag stuff. I can see where during certain times of the year, the get over whelmed with the ag stuff. My dealer has a seperate guy that works on the Kubota stuff, so thats how they solve that problem. He called them several times, each time they were suppose to call back and didn't. Whats he suppose to do, drive the thing down there and put it through the front window of the showroom? That sounds like what he would have to do to get them to respond.

Third, a month is too long, and they could have done a better job of taking care of him. They may have just been busy, or they may have been blowing him off on purpose, we don't know. His poroblem doesn't make Kubota a worse of better product, but like others have said, the dealer is the face of Kubota for him, and they let him down.

 

[houstonscott]

I guess I am just an old German, but, why is the PTO seal leaking, that would concern me allot. More than the dealer issue. Was it a poor design, poor materials, improper assembly, doesn't give a warm fuzzy for Kubota.

HS

 

[JDGreenGrass]

Um.. no. Its not anyones places to dictate what happens in our shop, or anyone elses. I don't need anyone telling us how to do our jobs. If we fail to do that, its our fault and no one elses. If we give bad service is not anyone elses fault or responsibility to fix it. Aren't we all for personal responsibility?

You are absolutly correct. And, yes I am all for personal responsibility.

However, in the op instance, who is he to turn to if his warranty work isn't getting performed.??....IMO, that falls directly on Kubota's shoulders. And, if Kubota ignores him, who does he turn to then.??...A lawyer.??

I mean, if you are dealing Kubota's product, don't you have to answer to them on occasion.?? I would think yes.

In this case I would be ripped at the entire chain of command.