LD1
Epic Contributor
We dont really have a tool section, So I figured this was the best place.
Anyway, kinda a long story/rant...so bear with me.
Company I used to be employed with bought us tools occasionally. One of them was a 14" straight aluminum pipe wrench.
I didnt use it much, I usually opted for a larger one when a pipe wrench was needed. My employment didnt last much longer there (4years ago) and the tool came home with me.
I was using it the other day and the lower jaw split in half.
Now these tools have a "lifetime" warranty. Do to how I acquired the tool, returning to place of purchase is out of the question and I have no reciept.
So I decided to e-mail ridgid directly. Ideal outcome for me would have been for them to just send me a new lower jaw (heel jaw) and pin and I would call it a day.
But apparently they have to have the tool returned and inspected so they can decide weather to warranty it. Shipping on me of course. Detailed pics are not accepted, even though they will clearly show NO abuse, NO bent handles, and jaws that show almost NO wear:confused2:
The lower jaw/pin kit only cost $9.55:confused2: So let me see, my options she gave me are:
1. Return the tool at your cost. If it is a warrant-able repair, they will fix free of charge and return @ their cost.
2. Return the tool and if it isnt warrant-able... I can either...
.......A. have them scrap it
.......B. Have them fix it on my dime and return on my dime
.......C. Do nothing and return on my dime
So, what would you guys do?
1. Spend $5 and send it back, and hope they will warranty itand not come up with some BS?
2. Spend the $9.55 to get the replacement part
or most likely what I will do is
3. GO to harbor freight and get a pittsburgh 14" aluminum wrench for $11.99 (maybe throw in a 20% coupon for a total cost of $9.59) and never have to worry about warranties again. Just return and replace:thumbsup:
Anyway, kinda a long story/rant...so bear with me.
Company I used to be employed with bought us tools occasionally. One of them was a 14" straight aluminum pipe wrench.
I didnt use it much, I usually opted for a larger one when a pipe wrench was needed. My employment didnt last much longer there (4years ago) and the tool came home with me.
I was using it the other day and the lower jaw split in half.
Now these tools have a "lifetime" warranty. Do to how I acquired the tool, returning to place of purchase is out of the question and I have no reciept.
So I decided to e-mail ridgid directly. Ideal outcome for me would have been for them to just send me a new lower jaw (heel jaw) and pin and I would call it a day.
But apparently they have to have the tool returned and inspected so they can decide weather to warranty it. Shipping on me of course. Detailed pics are not accepted, even though they will clearly show NO abuse, NO bent handles, and jaws that show almost NO wear:confused2:
The lower jaw/pin kit only cost $9.55:confused2: So let me see, my options she gave me are:
1. Return the tool at your cost. If it is a warrant-able repair, they will fix free of charge and return @ their cost.
2. Return the tool and if it isnt warrant-able... I can either...
.......A. have them scrap it
.......B. Have them fix it on my dime and return on my dime
.......C. Do nothing and return on my dime
So, what would you guys do?
1. Spend $5 and send it back, and hope they will warranty itand not come up with some BS?
2. Spend the $9.55 to get the replacement part
or most likely what I will do is
3. GO to harbor freight and get a pittsburgh 14" aluminum wrench for $11.99 (maybe throw in a 20% coupon for a total cost of $9.59) and never have to worry about warranties again. Just return and replace:thumbsup: