CurlyDave
Elite Member
You didn't supply any specifics but with a 3 year 36,000 mile bumper to bumper, a 100,000 mile 5 year power train warranty, it is hard to understand how the truck nickle dimed you...
I can give some examples with Ford vehicles.
I had a Taurus about 10-12 years ago that I bought new. Speed control quit working -- about 5 trips to the shop later I asked the service manager where in his body it hurt to replace the fool thing instead of trying to fix it and failing again. Didn't cost me any repair money, but at close to $40 a day to rent a replacement vehicle from them that was $200. Same with the automatic door lock, same with the outside rear view mirrors (where I discovered they weren't covered under the "bumper-to-bumper" warranty). I spent nearly $1k renting cars while they did "free" warranty work, plus $700 on the mirrors.
A few years later my son leased a Mustang. Turns out it had a rear seal problem, oil dripped on the exhaust and smelled like the car was on fire...
Well, the dealer(s) he took it to did everything in their power not to do the right repair and fix the rear main seal. Stop leak one time, dye to be sure it really was engine oil the next, more stop leak, this excuse, that excuse, etc. If it was me, they would have been in small claims court. But, because he was young, they got away with postponing a real repair until the lease expired, and he just turned the car in. Again, lots of car rental expense.
I will still buy Ford trucks, but my entire family now buys Toyotas and Hondas for passenger cars. Better quality builds in the first place, and when something does break, the dealer fixes it instead of giving us the old run-around.
And, the factory does have a lot to say about dealer service. My wife drives into the local Toyota dealer and they are nice to her and never jack up the bill. Maybe because they know the next time we need a new one, they are going to sell it to us. When I take my F-150 to the Ford dealer, it is always "take out your wallet and open wide".