No sound on computer

[murphy1244]

Need help to get sound on computer with windows 7. Press button symbol on screen shows no sound. The big red x.

 

[Beltzington]

Hard to troubleshoot via a forum but start with the simplest and work your way into the computer shop.
Speaker audio chord plugged in and speakers powered up
Mute not selected and volume turned up for all audio inputs
Check to see none of your audio drivers are "x" out reload if they are.
Good Luck

 

[murphy1244]

Hard to troubleshoot via a forum but start with the simplest and work your way into the computer shop.
Speaker audio chord plugged in and speakers powered up
Mute not selected and volume turned up for all audio inputs
Check to see none of your audio drivers are "x" out reload if they are.
Good Luck

How do I check drivers?Help check says audio driver enabled.

 

[/pine]

How do I check drivers?Help check says audio driver enabled.

Just an observation based on no knowledge ...

Is this a new computer? did you previously have audio?

if the audio is integrated (not a separate sound card) you will need to use a set of speakers that have their own amplifier...with independent power source...
If you just have speakers plugged in...the output from integrated audio is most likely not strong enough to power the speakers

Try using a set of headphones...

 

[Beltzington]

How do I check drivers?Help check says audio driver enabled.

Win7 - Start--> Control Panel --> Hardware and Sound --> Device Manager --> Sound

 

[murphy1244]

Just an observation based on no knowledge ...

Is this a new computer? did you previously have audio?

if the audio is integrated (not a separate sound card) you will need to use a set of speakers that have their own amplifier...with independent power source...
If you just have speakers plugged in...the output from integrated audio is most likely not strong enough to power the speakers

Try using a set of headphones...

Yes newer but I've had it for 4 months. Yes had sound,Seems I can't turn it back on by hitting the mute button.

 

[Deere Dude]

Try a restart?

 

[/pine]

Yes newer but I've had it for 4 months. Yes had sound,Seems I can't turn it back on by hitting the mute button.

Is this a laptop? desktop?...brand and model ?

 

[Soundguy]

volume turned down in the mixer / master section?

 

[murphy1244]

Is this a laptop? desktop?...brand and model ?

HP Pavillion dv6-6c54nr laptop.Have tried restart. Mute button seems not to work as it just shows speaker and volume icons on screen but bottom of screen icon has red x on speaker.