EverythingAttachments Weekend Customer Service Thread

[LD1]

Wow, did I miss some excitement this weekend or what??

I never saw the first thread, but have been following all the ones following, and my comments will echo what alot have already said.

First, it seems there are ALOT of new members so quick and eager to jump in and bash EA or TBN. All I can say is DO US ALL A FAVOR AND MOVE ON.

This is a private business, that makes its money off the sponsors and advertisers. So yes, we must respect that. By respecting that does NOT mean we cant voice our opinion about products, good OR bad. But be adults about it. If you dis-like something, or have an issue with something, feel free to share. But you don't have to bash something to get your point across.

I have never done business with EA, and have no affiliation with them, but from what I have witnesses here on TBN, and on EA's site, they go ABOVE AND BEYOND what 99% of business do today.

I dont think this thread should be closed, but I do think it should have an eye kept on it to keep it clean. There still seems to be a few of them "newbies" lurking this thread. And Whomever the OP was, I certainly think it would be good to hear from him again. After all this reading, it sounds as if the OP isnt the reason that thread was closed. But was closed because of too many of the other jerks complaining about TBN and EA.

 

[MarkV]

Wow, did I miss some excitement this weekend or what??

I never saw the first thread, but have been following all the ones following, and my comments will echo what alot have already said.

First, it seems there are ALOT of new members so quick and eager to jump in and bash EA or TBN. All I can say is DO US ALL A FAVOR AND MOVE ON.

This is a private business, that makes its money off the sponsors and advertisers. So yes, we must respect that. By respecting that does NOT mean we cant voice our opinion about products, good OR bad. But be adults about it. If you dis-like something, or have an issue with something, feel free to share. But you don't have to bash something to get your point across.

I have never done business with EA, and have no affiliation with them, but from what I have witnesses here on TBN, and on EA's site, they go ABOVE AND BEYOND what 99% of business do today.

I dont think this thread should be closed, but I do think it should have an eye kept on it to keep it clean. There still seems to be a few of them "newbies" lurking this thread. And Whomever the OP was, I certainly think it would be good to hear from him again. After all this reading, it sounds as if the OP isnt the reason that thread was closed. But was closed because of too many of the other jerks complaining about TBN and EA.

LD, couldn't agree more. The same people are screaming in each of the EA threads. If I was so upset with the forum rules I would move on. Here is what I posted on the other thread:

This kind of forum bashing gets so old... censorship... big brother...you can't say anything about advertisers. Has anyone read the rules you agreed to when you signed up for the forum???? There have been many threads removed because someone had a problem with a non advertiser. It has to do with forum rules Terms of Use - TractorByNet.com read them. One of the biggest bashers has all of 6 posts, 5 are how unfair the forum is....well move on I say. This isn't about censorship, what makes anyone think you can say anything you want anywhere you want? Go to an airport and yell bomb, see what happens. This is a privately owned forum that set a standard of rules you have to adhere to if you want to participate. If you don't like the rules...move on. There are plenty of forums where you can yell and criticize anyone one or anything you want. It is rather refreshing to have one like this that keeps things civil.

For the record I do not think the OP on the original post was trying to start anything, it was the internet Rambo's that jumped in puffing their chests.

MarkV

 

[teampryor]

I guess i would qualify as one of those newbies (49year old professional) who posted in the original thread. I commented that I had tried to do business with EA but could not get the information about the products I was interested in. Also commented that maybe EA was too big for its britches. The way I see things is I am the customer and if the vendor does not do what it says it will do ( face to face at the moultrie ag fest ) then they do not deserve my business. I moved on.
Also note I will probably never buy anything from any TBN sponsors. I prefer to do business locally even if it costs more!
I am on here in search of information which is what a forum is supposed to be about.(IMHO) When the powers that be censor that information in favor of a sponsor, well thats just plain biased. Distorts the truth, and to censor any members comments that is not offensive, or profain well thats just un-american. and once again my 2 cents.

 

[rider0]

Well, as the OP on the now-infamous "disappeared" thread, I suppose I'll chime in.

Ted and everyone at EA: as I said in my original post (which I hesitate to repost here as I was informed that it was in some way contrary to a moderately vague policy), I love the box blade. It works great, the price was great, it showed up on time. I am able to use it even with the small defect. I really appreciate the fact that it was made in America, which is why I bought it to begin with. I have not asked at any time for any reimbursement or other compensation for the issue.

My ONLY concern was that (and since there is apparently a policy against discussing a particular customer-vendor concern, I will generalize here) I felt that EA was refusing to acknowledge that there was an imperfection from the factory / production line, and was implying that my use of the product had caused the issue, even though my only request was that they use this information to improve their production techniques going forward.

The reason I finally posted was that I was considering purchasing a landscape rake and possibly another attachment from EA, and I wanted to know if others had had to deal with you after the sale if/when there was a problem that required remediation, or if the customer would simply get an email saying or implying they damaged the implement through improper use or carelessness.

Finally, I apologize if the timing of the original post (on a weekend) inconvenienced the folks at EA. That was not my intent, and I would not expect or even encourage them to participate as a business over a weekend or on evenings.

 

[Verticaltrx]

I am on here in search of information which is what a forum is supposed to be about.(IMHO) When the powers that be censor that information in favor of a sponsor, well thats just plain biased. Distorts the truth, and to censor any members comments that is not offensive, or profain well thats just un-american. and once again my 2 cents.

This is what has bothered me about the whole thing. I haven't been here as long as many folks, but a while none the less. I also realize it takes a certain amount of money to run this forum, but IMO the ads, sponsorship, etc have gone too far. Also, there is a big difference between moderating (which is a good thing) and editing for content based on politics. I've been longtime contributing members of other very large forums (ATVs, 4x4, forestry) and have abandon them because they more or less became money making endeavors and lost sight of their original intent. Hopefully TBN won't become one of them.

 

[JJZ 109]

Hopefully, riderO's (the original poster of the subject at hand) most recent post has cleared up any misconceptions. I never saw any malicious intent with it. Just a simple answer to a straightforward question was all he looked for.
As far as any censorship or freedom of speech issues are concerned, we have to remember that this is a privately held board. The owners/administrators can limit what is posted in any manner they choose. As a moderator on an entirely different forum, I can vouch that this is sometimes a necessary evil when things get out of hand.
If the owners/operators of this forum feel that a financial backer could be lost due bashing or "piling on" then I can understand pulling certain posts or even an entire thread.
As far as the post that began the controversy, riderO had a reasonable concern and never bashed. I also think that EA & co. came back with a reasonable response when the weekend was over and they came back from their real lives to look at TBN. It really is about time for this one to blow itself out.

 

[aczlan]

This is what has bothered me about the whole thing. I haven't been here as long as many folks, but a while none the less. I also realize it takes a certain amount of money to run this forum, but IMO the ads, sponsorship, etc have gone too far. Also, there is a big difference between moderating (which is a good thing) and editing for content based on politics.

Meh, there have been other similar threads that were similarly shut down where the dealer in question had never heard of TBN. It comes down to brand bashing which is prohibited in the TOS.

Aaron Z

 

[LD1]

Rider0, thanks for chiming back in.

From what I have read from other members who did see your OP, I dont think that by itself is what caused the moderators to delete the thread. I think it is how others responded that was the issue. But I dont know, cause I never saw the OP.

But as others have said time and again, This is a private forum. And while we are in their house, we have to obey their rules. I know you meant no harm to EA. I think it has just been a big mis-understanding after reading your post and after reading theirs. They said it right in an earlier post, that they deal with alot of customers that are just plain new to tractors. Now I dont know what all was said between you and them, and at this point it dont really matter much. But I cant fault EA for wanting as much information and pictures as possible of the alleged defect. I have no doubt in my mind that it was in good intent.

EA has done alot for tractor users above and beyond what you get elsewhere. Just look at all of their instruction videos that are free to everyone. I imagine those took some time to compile. They have also done alot for us here on this board. For example, they are going to be giving away a FREE trial kit implement to some lucky member to assemble and give feedback. And they are always on here (TBN) giving advice, showcasing new products, and getting our real world feedback to make their stuff better.

So that said, weather others like it or not, I totally understand and respect the decision to delete the thread and protect EA from a bashing given what they have done for us. Especially since the bashing of EA and bashing of this site was coming from a bunch of new folks. (not necessarily you rider0, but others that chimed in).

 

[EverythingAttachments]

This has nothing to do with the original problem but when I read a post from EA I don't know if it's Ted responding or someone else within the company.

This is Travis. Rick and I take most of the sales calls at ETA and I do most of the posting here on TBN. The answers to questions directed to Ted are from Ted but are posted by me because emailing/typing aren't really his thing. Ted has a lot going on and spends much of his time at the factory working with engineering, developing new attachments, making videos, working with Nate on our website and keeping everything else together among other things.

 

[crazyal]

Personally I didn't even bother reading much past the first post on the original thread. As far as I'm concerned EA has done something very few other companies are willing to do. They are allowing me to assemble a kit to make my own attachment. If a weld is bad, it's my fault. If I weld something out of alignment then it's my fault. If I think a structural change will fit my needs then I make it as I assemble it or after using the attachment.

What's sad is how threads like the original one turns out. Starts off nothing more than a simple post with no bad intents and then it spirals downhill. To those who think it has something to do with the fact that EA is a sponsor here, you'd be wrong. Over the years I have seen new members run out of town just simply because they had a bad experience with a tractor by those who felt that their chosen brand was being threatened. Soon it's a case of three types of people posting. Those who attack the OP for daring to say something bad, those attacking the attackers, and those trying to clam people down.