MessickFarmEqu
Super Member
Greetings Messicks,
I trust you know what you are talking about . . so I'd like to explore that ability a bit.
I've seen some car dealers lose substantial money on oil changes because the wuality of the service person doing them was poor poor poor.
So what I'm wondering is . . do you see the warranty isdue on profitability being brand based, or service personnel skill based or something else?
It seems to me I would not expect any dealer to come and pickup my scut or smaller cut unless they were at fault. And I assume some diagnostic time is factored into warranty rates . . though maybe not as much as desired. But I would think warranty work makes for some good training opportunities in improving younger service people because it doesn't bloat a customer's normal bill.
Of course I'd also "guess" that certain brands have greater warranty claims or certain models of good brands (as an example the GR 2020 and 2120 kubota lawn mowers of the 2008 thru 2012 period).
Also . . Is warranty compensation indexed to location or region dur to differences in average wage or big city versus rural etc.?
warranty is not indexed, although they legally have to pay your shop labor rate. The sticker is thats based on their flat rate charts which even the most experienced tech can rarely hit. I don't know that one vendor is worse than another, they are all bad. The most frustrating parts are when they ask for more diagnostic work when you know what the problem is, because that time falls off the flat-rate chart and is often not really paid back.