EA Wicked Grapple Carnage!

[Luke'sScreenName]

Ok, so this weekend, I received a PM from Travis with EA. He told me to call on Monday and we could figure something out. This was on a Sunday I might add so I messaged back and told him I would for sure. Today got very hectic and I was finally able to carve out some time to call. Talked to Travis and was getting caught up, he told me he was going to send out 4 new pins, new mounting tabs that have been reinforced and are now standard and have been for a while and a new cylinder.

EA IS COVERING MY WHOOPS AND SENDING ME EVERYTHING I NEED. FOR FREE!

Luckily I have a decent set up for welding so I'm going to start cutting that broken mount off tomorrow in preparation of the new stuff. These guys are going above and beyond and this is a company I will always have respect for and compare others to.

I think the fair thing would've been to sell me the mount for a reasonable price, same with th cylinder and not kill me on shipping. That would be a reasonable transaction but not with these guys. It's amazing what happens when you own up to your whoops. I even reminded Travis that when I bought it I told him if I tear it up, it's on me. He told me that's not how they do business

One more thing, I hope everyone understands this is a case by case basis I'm sure. I hope people don't think it's ok to abuse their equipment and expect EA to cover their mistakes. I know I sure wasn't expecting anything other than an opportunity to buy parts for this.

Hats off and thanks. I'll gladly recommend this company to anyone asking.

Repair pics coming soon

Brett

Wow! I know where my next attachment is coming from. Well done EA.

 

[Tomtint]

That notch is a weakness in the design. You can fix that! ;-)

The cylinder rod can be straightened, It will weep a bit for ever more, but not so much as to really be an expense.

I agree, that notch is not a very good design.

 

[rustyshakelford]

I agree, that notch is not a very good design.

They have upgraded and beefed up that whole setup now. I have some big changes coming soon thanks to Travis and Ted at EA. Gonna start disassembling everything and get ready to do a little cutting and welding when the parts get here.

Brett

 

[rustyshakelford]

Wow! I know where my next attachment is coming from. Well done EA.

That would be a great idea. I'm still blown away at how they have handled this. They contacted me and wanted to get things going. No playing the blame game, just how can we help

Brett

 

[ovrszd]

That would be a great idea. I'm still blown away at how they have handled this. They contacted me and wanted to get things going. No playing the blame game, just how can we help

Brett

That was my point in my earlier comment about "acceptable failure". Everyone got a bit defensive. I was simply implying that EA might not think of that as "acceptable failure". And obviously they didn't. They also improved the part that failed. So they already knew that was a weakness. Glad you contacted them rather than just blaming the failure on yourself and eating the repair costs. Well done.

 

[The Fred]

They have upgraded and beefed up that whole setup now. I have some big changes coming soon thanks to Travis and Ted at EA. Gonna start disassembling everything and get ready to do a little cutting and welding when the parts get here.

Brett

NICE! Now you'll be able to beat it silly, Fred

 

[rswyan]

NICE! Now you'll be able to beat it silly, Fred

LOL ... :thumbsup:

 

[Wild Bill the 2nd]

FYI, I too received a PM from Travis at EA. Took some pictures of my lid and it looks like I had a similar issues to Rustyshakelford but not quite as extreme. Some welds broke and metal stretched.

EA is sending me the redesigned cylinder attachment points so I can do the fix here.

Superior customer service on their part. Actually reaching out to customers when they see someone has with an issue with their product. Not hiding from it, not waiting until they call you.

I will definitely look at EA first when looking for attachments.

 

[The Fred]

I'm sure the fact that you never once greased it helped too lol!

Fred

 

[Wild Bill the 2nd]

Good Catch, I don't know how much that contributed to this failure though. Could cause binding.

You have to un-pin and take the cylinder off in order to grease those fittings.
I had never done that. Used it a half a dozen times in the last year since I got it.