What a nightmare, please read.

powerscol · Sep 12, 2016

OP
Your dealer should be able to flush and examine the rest of the hydraulic system now while it is apart. The should be able to hook up and external pump and bucket to do this. The Kubota dealer where I get my implements from has such a system to do hydraulic service. They have a fitting they screw on the filter housing and back flush to the hydraulic sump and other parts of the tractor.

Just a thought.

DavesTractor · Sep 12, 2016

On the slow parts issue, I can think of a couple of scenarios which would cause this that are not normal. One is that it may have started with a Hanjin shipment sitting on an idled ship off the coast due to the complications of bankruptcy. It's been mentioned before, but it is a really interesting problem. The port won't let them in until they prove they have the ability to pay to unload (millions $$), and they also must prove they can pay for fuel so they can leave the berth. But Hanjin won't dock until they have an assurance that their ship will not be seized by creditors. It is very complicated.

If these parts were part of a normal restocking load and on a Hanjin ship, the MUSA parts department would be reluctant to air freight over parts when any day the ship will get released to dock. So they wait....and then they decided to air freight over critical parts. So we have a reasonable delay that is out of MUSA's hands. Then the air freight had to clear customs, etc. That MAY have happened, we don't know. It would explain a lot.

But what must happen is MUSA and the dealer MUST return phone calls. Good communication can go a long ways toward keeping a customer happy. Bad communication will cause threads like this one. There might very well be a logical answer to the parts issue and they may have a plan in place to search for the cause of the metal in the oil and the cleaning of the sump...but we don't know since they won't tell us. They must communicate, otherwise it appears they have dropped the ball even if they haven't.

Steppenwolfe · Sep 12, 2016

TomSeller said:
Do they give 5 years because it takes them 4 years to get replacement parts to the customer?

unch:

Steppenwolfe · Sep 12, 2016

30 years ago I bought my first Kubota, an L2550 I believe, with fel, and backhoe. It had the brand new shuttle shift and I bought it for business use. Anyway, six months or so into it, the clutch went out. The dealer came one hour, picked it up, and took it back. Upon inspection he concluded we probably were riding the clutch and caused the failure. When I pointed out in the sales brochure we were only doing what Kubota said we could do, he agreed, split the tractor, made the repair and returned the tractor within a week, no arguments, no charge. That one experience has followed me to this day, and is one of the reasons for my fierce brand loyalty. As is with most things in life, first impressions mean the most.

SteveM70 · Sep 12, 2016

DavesTractor said:
On the slow parts issue, I can think of a couple of scenarios which would cause this that are not normal. One is that it may have started with a Hanjin shipment sitting on an idled ship off the coast due to the complications of bankruptcy. It's been mentioned before, but it is a really interesting problem. The port won't let them in until they prove they have the ability to pay to unload (millions $$), and they also must prove they can pay for fuel so they can leave the berth. But Hanjin won't dock until they have an assurance that their ship will not be seized by creditors. It is very complicated.

If these parts were part of a normal restocking load and on a Hanjin ship, the MUSA parts department would be reluctant to air freight over parts when any day the ship will get released to dock. So they wait....and then they decided to air freight over critical parts. So we have a reasonable delay that is out of MUSA's hands. Then the air freight had to clear customs, etc. That MAY have happened, we don't know. It would explain a lot.

But what must happen is MUSA and the dealer MUST return phone calls. Good communication can go a long ways toward keeping a customer happy. Bad communication will cause threads like this one. There might very well be a logical answer to the parts issue and they may have a plan in place to search for the cause of the metal in the oil and the cleaning of the sump...but we don't know since they won't tell us. They must communicate, otherwise it appears they have dropped the ball even if they haven't.

You have taught me something but to my way of thinking about the shipping problems is, if you knew this could happen, Mahindra knew it could happen

They managed to get the tractors over here to sale but not the parts to fix them? I don't mean to sound harsh but months for a pump is rediculous!

IH782 · Sep 12, 2016

*Update*

I made 4 phone calls to 3 different people at Mahindra today, none of them returned my call, big surprise.

The dealer said the pump was in Texas today. So they should have it by mid week. When they get it they are putting it in and throwing it together.

The dealer was helpful in the beginning, as of late they just want it out of their shop. Again, they were supposed to try and get ahold of someone on Friday to ask if the pump can be opened. Never happened.

I am honestly at a loss for words.

MossRoad · Sep 12, 2016

My dad used to go through this with VW's in the 70's.... waiting for parts/instructions from Germany. As with you, he got a loaner. Didn't like it, but at least he had a machine to do the tasks he needed to do while they had his. Good luck.

sixdogs · Sep 12, 2016

They are going to flush the system, right? If not this is step one of a multi step problem.

You might want to think about an immediate trade. Get what you can, trade for something with dealer and factory support and chalk up the loss to a "tax" for buying the wrong thing. This is how I have dealt with similar issues over the years and it's worked for me. That's how I would up with Kubota and Deere. Not everything in life works the way we want it to.

SteveM70 · Sep 12, 2016

MossRoad said:
My dad used to go through this with VW's in the 70's.... waiting for parts/instructions from Germany. As with you, he got a loaner. Didn't like it, but at least he had a machine to do the tasks he needed to do while they had his. Good luck.

VW's as in plural? He must have been one loyal Volkswagen fan or very patient to buy into that more than once.

MossRoad · Sep 12, 2016

SteveM70 said:
VW's as in plural? He must have been one loyal Volkswagen fan or very patient to buy into that more than once.

Well, he had a wife and 5 kids spread out in age over 12 years, and family out of town. So there was a lot of shuttling kids around and long vacations/visits. From the time I can remember, around 1963 or so... we had a Plymouth station wagon, a mid 60's grey VW bus, a VW Karmann Ghia, a Beetle, two 60's mustangs (both rusted out), and 4 more blue buses from about 1968-1979, and a 70 Nova (which actually had room for 6 people). The wagons and buses were for mom and she wore them all out. He'd dump em at 100,000 miles or so. The Karmann Ghia, Beetle, Mustangs and Nova were for him to go back and forth to work. Then he got a couple Toyota cars and a LandCruiser, and after the kids left he and mom got a couple Chevy wagons to supplement the Toyotas. Thing that always made me think... he was a WWII vet, and had no issue owning German and Japanese cars. He swore off Fords after the two Mustang rust buckets. And he had good luck with the Chevy's and Toyotas. :confused3: