What a nightmare, please read.

[IH782]

While it's definitely regrettable that you are in this position in the first place, ... I'm not entirely convinced that you are actually helping your cause with the non-stop phone calls.

The first 4 weeks I called every 3-4 days to once a week. After not getting anywhere I gradually started calling more and more.

When I got ahold of the Senior Service Support Rep he had no idea what was going on with my tractor and said he "wished he had known sooner so he could have minimized the downtime"

I should have been calling every day from the start.

 

[jlgurr]

When I got ahold of the Senior Service Support Rep he had no idea what was going on with my tractor and said he "wished he had known sooner so he could have minimized the downtime"

I should have been calling every day from the start.

Easy for him to say that when its this late in the game. Not saying he is being insincere but the cynical side of me doubts his concern.

I wish you all the best for a good trade-in payment towards that Kubota. And I'd be the first to suggest a real nice 8x10 of you and the new tractor being sent to Mahindra.

 

[PJSprog]

We have decided to trade the Mahindra on a Kubota L47. For no other reason than the TERRIBLE dealer and company support.

I think this is a wise choice. If they're not willing to investigate the root cause of the metal problem before reassembly, then there's no way you can trust that tractor ever again. Whatever it is may still be spitting metal into the new fluid. Wishing you better luck with the Kubota. :thumbsup:

 

[ultrarunner]

Might be best and as long as the service history is provided you can move on...

 

[dickfoster]

Easy for him to say that when its this late in the game. Not saying he is being insincere but the cynical side of me doubts his concern.

I wish you all the best for a good trade-in payment towards that Kubota. And I'd be the first to suggest a real nice 8x10 of you and the new tractor being sent to Mahindra.

And there is a future customer lost to Mahindra forever and god only knows how many he'll talk out of a Mahindra in the future. This is the true cost of slacking off and exactly why and how one Awww S H I T wipes out ten atta boys. When a new machine leaves the lot it's just the beginning of the sale, not the end. It takes ten times the effort and marketing money to counteract or win back a lost customer as it did to capture him the first time around. It's simple math and a well known fact that service sells. Get a clue Mahindra.

 

[MrWhippy]

And there is a future customer lost to Mahindra forever and god only knows how many he'll talk out of a Mahindra in the future. This is the true cost of slacking off and exactly why and how one Awww S H I T wipes out ten atta boys. When a new machine leaves the lot it's just the beginning of the sale, not the end. It takes ten times the effort and marketing money to counteract or win back a lost customer as it did to capture him the first time around. It's simple math and a well known fact that service sells. Get a clue Mahindra.

This is an EXTREMELY true statement. I've followed this thread and I would never consider Mahindra in the future. ANY tractor manufacturer can have a bad unit. It's how the dealer AND the manufacturer handle the problem that makes the difference. In my case, my WM 55 had serious issues that came up. The dealer (in this case Messicks) went above and beyond to get the problem straightened out, regardless of what the manufacturer was going to do (I don't know what the CNH did, all I know is Messicks made it right, quickly with almost no disruption to my life). That means a lot to someone like me, who only buys a new tractor once a decade or so.

 

[ultrarunner]

But... providing a loaner is significant.

Not making excuses but it does seem the original timeline is playing out.

Of course a D grade in communication combined with zero North American inventory compounds the issue...

I wonder it the saga with this unit will continue after changing hands?

 

[sixdogs]

We bought Ford and Chevys exclusively until the late 1990's when my GMC fenders exploded in rust. Multiple trips to the dealer gave no satisfaction and I thought that's the way it was.

Ahhh, until one day I heard there had been a "silent recall" on the fenders and you could get new ones just by virtue of going in and saying something during the warranty period. I did that maybe four times. Dealer said sorry, but I wasn't covered because I never came in. He never wrote a work order. How odd since it was a small town and he was the service writer. He was lying to me and we both knew it. He saved a few bucks by stiffing me but figured he was the only game in town.

Fast forward to today and I've owned many Toyota cars and trucks since that day. I never went back, never looked back and am never going back. Lots of people have tried to sell me a GM or a Ford but no dice. Toyota has treated me right.

In fact, back on a T100 truck there was a head gasket recall and for the inconvenience of having it happen, they extended my drive train warranty to 100,000 miles rather than the 36,000 that came with the truck. What's not to like about getting treated right?

 

[dickfoster]

But... providing a loaner is significant.

Not making excuses but it does seem the original timeline is playing out.

Of course a D grade in communication combined with zero North American inventory compounds the issue...

I wonder it the saga with this unit will continue after changing hands?

There is never a good excuse for pisspoor communications like that or that many people not returning a call or staying on top of things. It's a clear sign that management simply doesn't give a crap. Off with their heads. LOL Enough with the MBA BS already. Put someone in charge that takes the long view, who will commit and knows how to really run and grow a company. All the ninety day approach ever accomplishes is running a good company straight into the ground and that is just exactly what I see going on when stuff like this happens.

 

[SteveM70]

Providing a loaner does help but let's not forget it was provided because the op had the wherewithal to put it in the contract.