What a nightmare, please read.

[Oldpath05]

*Update* made more calls. I finally got ahold of the Senior Manager of Support.

Mahindra will still not let us open the pump, but he said they would send us the test results. Lot of good that will do if something is wrong.

We have decided to trade the Mahindra on a Kubota L47. For no other reason than the TERRIBLE dealer and company support.

"If we could stay away from brand wars that would be great".

I dont know but that sounds like a brand war to me or was it just a brief battle if so, who lost and who won, maybe Kubota's the winner.............

 

[newbury]

For those asking why the OP originally switched from Kubota to Mahindra, he said this in his first post.

Sadly many here don't read threads from the beginning and jump in halfway through thinking they know everything.

"If we could stay away from brand wars that would be great".

I dont know but that sounds like a brand war to me or was it just a brief battle if so, who lost and who won, maybe Kubota's the winner.............

This is an indication of supply and support that may be provided by Mahindra to small dealers.

 

[lilranch2001]

I don't think it is a brand war
I think it is simply a treatise on what a good manufacturer needs to do to keep a happy customer

 

[Arc weld]

I think it is a classic example of why sometimes, not always, it is better to go with an established dealer who sells a more name brand product. It's not much different when buying welding equipment. There is some good overseas machines but what happens when you have a problem and need parts or repairs, who can you take it to, do you have to send it away, how is parts backup, how will parts back up be in 3-5 years, etc. If the price is considerably lower for a comparable machine, maybe you can live with it if something goes wrong. What if you make your living with it and something goes wrong? In the case of a tractor you're talking thousands of dollars so then it becomes a bigger issue. I don't know if it's a still a requirement but in Saskatchewan a tractor dealer had to have parts within 48 hours or give you a loaner until they arrived.

 

[MrWhippy]

I think it is a classic example of why sometimes, not always, it is better to go with an established dealer who sells a more name brand product. It's not much different when buying welding equipment. There is some good overseas machines but what happens when you have a problem and need parts or repairs, who can you take it to, do you have to send it away, how is parts backup, how will parts back up be in 3-5 years, etc. If the price is considerably lower for a comparable machine, maybe you can live with it if something goes wrong. What if you make your living with it and something goes wrong? In the case of a tractor you're talking thousands of dollars so then it becomes a bigger issue. I don't know if it's a still a requirement but in Saskatchewan a tractor dealer had to have parts within 48 hours or give you a loaner until they arrived.

I think this is a major theme of this thread.

 

[IH782]

As of Sept 17 we still don't have the tractor back.

 

[Luke'sScreenName]

Their were reasons why we went with Mahindra, one was dealerships going out of business, and I other is we just wanted to see what the competition offered.

Just because you have bought a Ford for 30 years doesn't mean Chevy or any other brand hasn't made great strides in the industry.

Sadly many here don't read threads from the beginning and jump in halfway through thinking they know everything.



This is an indication of supply and support that may be provided by Mahindra to small dealers.

For those asking why the OP originally switched from Kubota to Mahindra, he said this in his first post.

I'd refer you to post #210 also.

 

[DieselBound]

I've had my Kubota B7800 for 6 years and 900+ hours now. Bought it from a dealer, used, with 748 hours on it. I've NEVER taken the tractor back to the dealer because I do the repairs on it myself. I cannot say how happy I'd be with their repair work. BUT, I CAN comment on something that's key, and that's the ability to get parts through them: not the fastest turnaround time, but probably just due to Kubota's parts processing. I mention all this because I believe that the overwhelming majority of issues are smaller ones that don't necessarily require extensive shop time, aren't heavily taxing dealers and manufacturers. In the OP's case his was a significantly big problem, one that is supposed to be handled under warranty, so having the dealer repair it was absolutely necessary. Again, as has been noted, the BIG failing is that folks (not the OP) failed in their communications. It seems as they used bad communications to hide what looks like incompetence.

It's possible that there are lot of sub-par dealers out there and that there's not a lot of exposure out there because most stuff doesn't break like this.

My parents once bought a brand new Toyota Camry and were driving it down the freeway and it threw itself in reverse. I'm not so certain whether I wouldn't have told the dealer to refund my money and I'd go elsewhere; but, my parents stuck with the dealer and got a new transmission and never had another issue (these things have to linger in your mind).

I wouldn't wish this kind of thing to happen on anyone. For sure, however, there's someone with just about any brand of tractor out there that does get the short stick.

 

[powerscol]

I guess I am lucky with my Bobcat dealer for my tractor parts. They stopped making them back in 13, but most everyone knows it is a Kioti clone, but they keep the wear parts in stock. They can get anything I need with free shipping if I wait for the weekly stock order and can overnight if needed at cost. They did not stock my battery cable, but had it added to the stock order so I had it in three days. I asked if the US warehouse they use ( I think they have several around the country) stocked my tractor trans/motor/ pump and they said yes, BUT TO NOT BREAK MINE DUE TO THE COST OF THOSE PARTS. They only sell the Bobcat construction line now. They try to operate like Cat and have everything available within a day or so. They also have a huge Bobcat rental fleet (short and long term) which is a lot of their business. I guess what I am trying to say is you dealer can make a huge difference. If they want to :confused3:

 

[Oldpath05]

Mahindra warranty sucks. Here's why... - YouTube <<<<<<<<<<<<<2:48, "A brand new freaken tractor", Would your tractor dealer come out to your home and tighten down your fuel line rail on your brand new freaken tractor, for free under warranty or charge you $$$ for seat time.

Now if your like me and never had a diesel anything, and then my tractor started not running right after 30 hrs. I wouldn't know what to do, I'd call my dealer and hope they would come out and fix it under warranty with out charging me $$$$$$$ for seat time......