How do you submit a support ticket?

jimjumper · Dec 9, 2016

I have been looking for the support ticket submission area and can't seem to find it. I tried the "Help" on the Home page but it takes me to the FAQ's and there isn't a submission area. I did a forum "search" without results. I am unable to post any more photos (using the same technique as the 3 photos I have posted. I keep getting a "permission denied" error or and an endless log-in loop then denied. Anybody know who runs the site maybe?

stuckmotor · Dec 10, 2016

The administrator is Muhammad. I don't know how to submit a support ticket. Maybe you can send him a PM. The following URL should take you to him. http://www.tractorbynet.com/forums/...testing-e-mail-notices.html?highlight=Muhamed

George2615 · Dec 10, 2016

Check the size of your photos. There is a limit to the number of bytes. I had the same error a few times I forgot to resize my pics.

jimjumper · Dec 10, 2016

George2615 said:
Check the size of your photos. There is a limit to the number of bytes. I had the same error a few times I forgot to resize my pics.

Tried that. I optimized the photo to 32k and 500 by 500 with no luck.

George2615 · Dec 10, 2016

I've always used the manage attachments under Go Advanced in my replies. Pics are saved in files on my desktop. I know there are other ways to do it but I haven't had any luck doing it other ways. My pics always load as an attached thumbnails. I've tried to load them as a large pic under the reply message and its been explained to me how to do it but I can't get it to work. The attached thumbs are fine and easiest for me.

Xfaxman · Dec 10, 2016

Are you on a smart phone or computer?

The picture size limits have been changed back to humongous. :thumbdown:

jimjumper · Dec 10, 2016

George2615 said:
I've always used the manage attachments under Go Advanced in my replies. Pics are saved in files on my desktop. I know there are other ways to do it but I haven't had any luck doing it other ways. My pics always load as an attached thumbnails. I've tried to load them as a large pic under the reply message and its been explained to me how to do it but I can't get it to work. The attached thumbs are fine and easiest for me.

That's how I posted them before (I did 3) and then it stopped working for me.

jimjumper · Dec 10, 2016

Just found the site link needed to submit a support ticket. its IMC Digital Universe, Inc. - Powered by Kayako Help Desk Software. Have to create an account before getting support but at least I got a confirmation response.