I think I took his comment differently than you did. How I take it is a new customer can get a better price than they give me,,,,,, unless I call and *****. In your case you are calling them every year to get the "new customer" deal. I've never called Dishnetwork to negotiate my monthly fee. Maybe I should? But it shouldn't be necessary. As a long term customer I should be getting the best price available.
Yes, Shouldn't have to always check prices. They set prices, give deals and exchange customers every 2 years. Same as auto dealers. All bad service and we shop. New dealer is just as bad. Except, in rare cases.
My dish freezes up. Call for service, expect a wasted 1 1/2 hour wasted time with them. They send service. Service person saysI am recording too many programs. I show him; I unplug main receiver and reboot. Machine works fine. Phone service suggested I unplug every day. But Dish automatically resets every night from 2 - to about 5am every nite. I start morning with fox news. In kitchen I want to join fox in bedroom and is impossible. Next, I must pull main receiver. In 10 minutes I can tune into Fox. Every one awake using other 4 tvs, Into kitchen, "whats wrong with Dish." I tell them I shut 'er down. They are not happy. Week by week & sometime day by day.
My Problem, Over $120 month and don't work right. Changing robs me of no less than 8 hours of my time or someone else has to tend to. Call them, negotiate price, check competition , meet the guy ( waiting in a 4 hour window) , listen to guy complain on how hard job is, your wires no good etc. etc. Don't forget, below par service but get penalized for dumping them. IT AIN"T FAIR.
I am also fed up with bad service, from restaurants, garages, Lowes, Walmart you name it.. Many don't comprehend , "Can I help you?" When I get
GOOD SERVICE I stick with them, even if more expensive.
Also, fed up with cheap foreign stuff. Hey we save couple bucks on sink faucet. 2 - 3 years it's leaking. Trip to Lowes and they can't match to faucet parts. Familiar words, "It's cheaper to buy new one." I believe pay more, and save the fuel and time to Lowes. How about miles on my tires and truck. What the heck did I save?
One more rant. Life-Savers candy. Wife checking out calories on label. Have to write William Wrigley Jr Company, Chicago, Il. for nutrition facts.
The icing on the cake; MADE IN MEXICO. Also, "PRODUCED WITH GENETIC ENGINEERING". What the heck??? Same with thousands of others.
I have loved Life-Savers since the 60s. I thought they were a USA product?
Cheers........Coffeeman