Here's my experience. I got a new frontier box blade bb4296H. I believe it's the biggest and baddest they make. To the tune of $4435 msrp. It had several scratches that were long and all the way thru the paint. It looked terrible. I asked the dealer for some paint I could buy. He offered to touch it up. I told him I'd rather do it but he insisted. This was the service adviser. When I go to strap it down I find paint on the cylinder, both hoses and over ever single frontier sticker on the impliment. Over spray was even on the trailer deck. I knew these get used but I wanted it nice fro just one day and they royally fired me up. I was fine doing it, I understand things get bumped during transport and the LTL guys done care because it's a huge chunk of metal. I was more upset with the fact they guy touching it up gave no regard for my new equipment....the most expensive one they have sold no less! Stuff happens in transport, it's part of it. The fact EA stepped up and offered to compensate you for the paint speaks volumes. I wouldn't want powdercoat on my implements. Much easier to touch up paint with a rattle can from the store
Brett