I have been an ATT wireless customer for years. Went to the ATT store and was told it was online only. I then tried calling to order, and after 5 transfers and 3 hangups, I was told again only online. I ordered it online, only to have the order cancelled within 15 mins. Went to the ATT factory store again and after 1 hour of them chatting to someone I was told I had a fraud alert and to contact a credit bureau. Left in frustration, went home and found and called the ATT fraud department. Helpful lady, found a wrong digit on my account number when I tried to order, which then triggered a new account buy, which flagged since I already had an account. She cleared it and said all is good, go and reorder. Reordered online, order cancelled within 15 min. Called fraud number again, they said there is nothing in the system and I was clear. Ordered again, again cancelled within 15 mins. Next morning called fraud line and again all was good. Ordered again and again it cancelled. Called fraud again, they said all was good and I tried to order again. Now ATT online said it was out of stock and would not take an order. Frustrated I checked BBuy and they had them in stock. Went to BBuy, after 30 mins and getting the ATT fraud people to say no problem (again) I was clear. Guy put in the order but did not have any ability in his system to give me the plan. Again frustrated I just bought the Mobley hardware ($ 80). Then went to ATT store again. Finally got a female rep who was really good. She cut through the crap and finally got the plan activated. She had to start with the 1 gig plan, and called and had it changed to the $ 20/unlimited. When I get the bill I will check to see if it was correct. Went home and called ATT fraud line again and again confirmed that all was clean, so I asked to be escalated to a manager to find out what was going on. I was told a manager would get back to me within 3 business days. 3 days passed and no call. Called ATT and was connected to the loyalty dept (every call you have to give your life history). Finally the guy on that call did a lot of digging, but could not find anything to cause the fraud alert or cancellations. He saw the notes from the fraud dept saying all was good. He was able to credit my account for the $80 BBuy purchase and waived the activation fee, so finally a break. More than a week for the ordeal. To top it off, I recommended it to a co-worker who has no ATT history. He ordered online, no questions or problems.
For power I ordered the $ 35 socket>USB plug off ebay. Works great. I did some digging and found the OBD plug on ebay for about $ 2.20 w/free shipping (from Hong Kong) and the USB plug, which contains a 5 volt to 12 volt converter in the plug (looks like a longer plug housing) for $ 1.70 on ebay, also free shipping. I ordered a few of each and will make up a couple for friends at work. Total $ 5 for the adapter. I paid for the first one and consider it a learning experience. I get 19-20 meg up and down at work and home. Firmware was updated and set to no timeout. Great deal.
I have to thank TBN for letting us all know about this deal.
paul
For power I ordered the $ 35 socket>USB plug off ebay. Works great. I did some digging and found the OBD plug on ebay for about $ 2.20 w/free shipping (from Hong Kong) and the USB plug, which contains a 5 volt to 12 volt converter in the plug (looks like a longer plug housing) for $ 1.70 on ebay, also free shipping. I ordered a few of each and will make up a couple for friends at work. Total $ 5 for the adapter. I paid for the first one and consider it a learning experience. I get 19-20 meg up and down at work and home. Firmware was updated and set to no timeout. Great deal.
I have to thank TBN for letting us all know about this deal.
paul
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