Dirt Moving Mahindra customer satisfaction

[mikeman1]

for me, once i narrowed the search down to the hp and options i wanted then i think the most important thing is the dealer. knowledgeable, do the sales people have tractors of their own? walk thru the shop and see how organized they are, in my book the shop should be organized but not so clean that it looks not used or they only do lubricant changes. I dont like places where they have pushy sales people following me around everywhere. I like to be able to try the tractors i am interested in, including using the loader to lift dirt, if backhoe peaks your interest try digging with it, etc. The dealership i went to and eventually purchased from let me play all day if i wanted and try differ machines, transmissions, digging , etc. good luck with whatever you purchase.

 

[jb1390]

Thanks guys for the info. Sounds like theyæ±*e not perfect but still pretty decent overall. I think tomorrow I値l have a closer look but also try out a NH model while at dealer. We need something in the 55-65hp class with loader

What are you planning to do with the machine? Do you need more weight vs higher horsepower?

I picked a 3550 because there wasn't really a whole lot else that compared for overall weight, front tire size, and hydro transmission. My machine is 6200 pounds (scale weight) with no bucket or rear implement, and tires are air filled. I often run a 2000 lb counterweight - so machine is around 9000 pounds with bucket and weight. For loader work, that's great, for PTO work and climbing hills in high range, that's not so great. It's probably bit underpowered, but that is ok for how I use it. Much larger than the 3550 and you cannot get hydro transmission - which is very important to me.

As far as the company goes, my experience has been mixed. My machine had early problems that took, in my opinion, too long to solve. You can find those issues here on the forum. Eventually they did get things straightened out and the machine has been great since then. That being said, I am quite mechanically inclined, and things like a leaking fitting aren't even worth mentioning IMO if they can be fixed with a wrench in 30 seconds. I've also modified a couple things to improve a poor design - like the tilt cylinder that always bends for the steering wheel. Perfect fit and finish is more important to some people than it is to me.

The dealer makes a huge difference (as they do with any brand), since they are your avenue to Mahindra. Depending on your reliance on the machine, it might be worth discussing availability of loaners, willingness to perform warranty repairs on your property, etc. Mahindra isn't typically wonderful with prompt communication - so a good dealer will work wonders in the event of an issue. Plus it is up to the dealer to provide transport, send a mechanic, or provide you with a loaner. Mahindra does not cover any of those items under warranty. Not a huge deal to some people, but for others it makes a huge difference.

 

[sawtooth]

Well I went by a dealer yesterday that had two different lines of tractors. One being A premium brand and the other Mahindra. Sat down with the sales and service manager and was told the other is a better product overall from quality of materials, options, and overall reliability. They didn’t say Mahindra was bad or overly negative just that it wasn’t the same quality of product. This is a big dealer with quite a bit of inventory of both brands. That being said the premium line is priced higher so just depends on what you can afford I guess. I was appreciative of the openness and honesty of the dealer. I do have a friend that just purchased a 40hp Mahindra and really likes it so far.

 

[RNeumann]

It’s going to be difficult to get much help and or opinion from others when we don’t know what you are comparing. Salesman are just that- shocking to see him pushing the higher priced option.

 

[sawtooth]

Looking at 55-65hp MWFD with loader tractors. Manual shuttle for ground engagement work. Again they were not biased either way but did say the premium line was worth the extra money. He also told me the Ford 5610 was a very heavy built tractor with a larger motor displacement than newer tractors offered now. He seemed to be almost talking me out of a new tractor which surprised me.

 

[s219]

Well I went by a dealer yesterday that had two different lines of tractors. One being A premium brand and the other Mahindra. Sat down with the sales and service manager and was told the other is a better product overall from quality of materials, options, and overall reliability. They didn’t say Mahindra was bad or overly negative just that it wasn’t the same quality of product. This is a big dealer with quite a bit of inventory of both brands. That being said the premium line is priced higher so just depends on what you can afford I guess. I was appreciative of the openness and honesty of the dealer. I do have a friend that just purchased a 40hp Mahindra and really likes it so far.

What was their other line? I tend to agree with the guy if he was comparing to Deere or Kubota. In terms of stuff like paint, seats, knobs, controls, plastic trim, etc -- the stuff that kind of finishes off the tractor, those two brands definitely are a step above Mahindra. But then again, these are tractors and it's hard to really be discerning about "fluff". The other area I have seen a difference is in the hydraulics, where Deere and Kubota seem to have better valves on their loaders and backhoes, as well as some special functions built into the hydraulics like fast dump, regen, etc, which combine to make the equipment a little nicer and easier to operate. It's something you might not notice or care about, so hard to say if the added cost is justified. To me, you really have to sit on each tractor and operate them to decide what's important to you. Sometimes the first impression will really help you decide. I know the first time I operated a Mahindra after just having been on my previous Kubota, the things that immediately jumped out at me were the horrible seat on the Mahindra (seat itself was cheesy and suspension was nil) and the abrupt touchy loader control which lacked the finesse I'd become accustomed to on Kubota and Deere machines.

 

[wagne223]

After following the thread that Luke put in post 8, I would never even consider a Mahindra.

Not because of the machine issues but because of the lack of customer service.

Which is the title of this thread.

 

[mikeman1]

one other thing to mention, and opinions are all over the place on this, but you may still want to consider it, think about if DPF/DEF/ or not having to deal either of them is a factor for you in making your decision.

 

[Harry Christopher]

one other thing to mention, and opinions are all over the place on this, but you may still want to consider it, think about if DPF/DEF/ or not having to deal either of them is a factor for you in making your decision.

When I was considering buying the Max 26XL the first question I asked the dealer was whether or not the tractor had a DPF. I told him if this tractor had one I would no longer be interested in buying it. I have a lot of first hand experience running equipment with DPFs and that experience has not necessarily been terribly positive. The filter equipped machinery has not proven in our commercial applications to be reliable on a consistent basis and has proven to be very expensive to have repaired. If 2 tractors are being compared against each other I would pick the one that does not have a DPF system. When they stop working correctly the time lost and money spent to address the situation is a real unpleasant state of affaire.

 

[mike69440]

When I was considering buying the Max 26XL the first question I asked the dealer was whether or not the tractor had a DPF. I told him if this tractor had one I would no longer be interested in buying it. I have a lot of first hand experience running equipment with DPFs and that experience has not necessarily been terribly positive. The filter equipped machinery has not proven in our commercial applications to be reliable on a consistent basis and has proven to be very expensive to have repaired. If 2 tractors are being compared against each other I would pick the one that does not have a DPF system. When they stop working correctly the time lost and money spent to address the situation is a real unpleasant state of affaire.

Max26 does not have DPF, but same goes for other tractors with less than 26 HP.