New 3039R

[beenthere]

Maybe we will learn "the rest of the story"...

 

[Mikejeakins]

I hope everything works out for you. Keep us posted.

 

[tjse9006]

So I've had the tractor for a few days and used it some. It seems like it's fixed but it did the last two times I've got it back. So we will need some time to find out the rest of the story. I contacted JD customer service again in hopes of getting some help from them for a trade. I talked to Jeff, the same guy I talked to last time that told me he would have the rep contact me on January 4th. I've never heard from him. I called Jeff out on not following through with his word and he seemed offended. I said where I came from if you tell someone your gonna do something and don't that's lying. I know the dealer has let the rep know I wanted to talk to him and Jeff also. His name is Joe and he told Jeff that they gave the extended warranty and that was it. Not once has he tried to contact me. The problem I have is not with the dealer it's with the manufacturer. I would think that the field rep from a reputable company would want to talk to someone that has had two new tractors catastrophically fail in a year. I'm not asking for the world here. All I want is some trade concessions so I can get out from under this tractor and get another one and they won't even talk to me. I am asking for advice or opinions on what I should do next. The tractor has had the following replaced since I bought it: entire front end, loader valve, backhoe valve, backhoe stabilizer jacks, brakes, bearings, restrictor valves, and front tires. Should I take the extended warranty and bend over or should I pursue litigation. Thanks

 

[Kubota 2350]

Did you ever get this resolved to your liking?

 

[revor]

Did you ever get this resolved to your liking?

No I did not. All I got was a 4yr warranty on the display unit. I have been in 2 minds as to whether to take the dealer to court but because I am very busy building my house it is not productive of my time. It is the dealers loss at the moment as I was going to buy a tipping trailer pallet forks for the bucket and a back box off them but won't get any more business now and I will rubbish them rather than recommend them. I accept things go wrong and I am very accommodating of such situations, and if the dealer deals with the issue properly I will recommend them as. I am awaiting my broadband speed increase to fibre when I will be able to post a video of the problem though I suspect it won't bother JD that much. What's reason for asking? Got similar issue?:thumbdown:

 

[Kubota 2350]

Looking forward to seeing the video.