New 3039R
- Thread starter tjse9006
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ovrszd
Epic Contributor
- Joined
- May 27, 2006
- Messages
- 32,246
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- Missouri
- Tractor
- Kubota M9540, Ford 3910FWD, Ford 555A, JD2210
Bummer. Regardless of brand, I'm so sorry this happens to any buyer. I've never experienced things like this so can't really relate. Hopefully somewhere in here is a turn for the positive. Hard to rebuild confidence though. 
Musdalen
Gold Member
This is a disconcerting story. I have a 3039R on order right now.
It seems you are not working with a dealer so much as JD directly. I would not have expected that, but I don't know how that could hurt you. This just doesn't sound good at all.
I sure wish you the best of luck.
It seems you are not working with a dealer so much as JD directly. I would not have expected that, but I don't know how that could hurt you. This just doesn't sound good at all.
I sure wish you the best of luck.
Sorry to hear of your problems I am over in the UK and bought a new 3036E and was pleased with it until the first time I ran it for an hour and had problems of bad condensation in the instrument panel quite big droplets running down the screen. Thinking that a great name like JD would resolve the problem easily was a big mistake as whilst they changed to display it did exactly the same thing. Interestingly the new unit had witness marks inside the front glass before I ran the tractor indicating that this had occurred in storage. The dealer brought another demo tractor to see if that did it and it did. They have acknowledged that there is a problem with this instrument panel and it is possible it may be also found on other models. Knowing that there is a fault they continue to sell this tractor which to my mind is wrong and deceitful. One expects a brand new tractor to be of fully function and of Merchandisable quality. They have said they would warrant the part for 4 yrs but I have told them it needs sorting properly. My science background tells me that the sealed display unit has been assembled in a factory of high humidity the heat of the engine drives the moisture forward to condense on the glass screen and will do this even on a warm day. I don't think JD are that interested in sorting it and hope that the warranty will solve it but I have told the dealer that this is not acceptable. Here in the Uk there is a process called the small claims court and for a small fee you can take issues like this there. I will be giving the dealer another 3 months to sort the problem and if not resolved I will take him to the court.
That's about where I'm at. I'm going to talk to a lawyer as soon as I can. it's still in the shop 18 days so I don't really know when I'll be able to use it again. I know JD makes good stuff but when they do send out a bad unit they seem arrogant about the whole deal and push their issues down on the dealer. I have been mostly working with the dealer but my take is they didn't build it so JD has some responsibility too.
GregP27
Bronze Member
Warranty SHOULD be factory responsibility, through dealer, not dealer responsibility. That is, the dealer will DO the work, but gets reimbursed by JD. So, the front line is the dealer, who gets paid for warranty by JD.
Same with cars. The DEALER must fix itm and THEN get reimbursed by the maker.
At least, that's the way it used to be ...
Same with cars. The DEALER must fix itm and THEN get reimbursed by the maker.
At least, that's the way it used to be ...
AKfish
Super Member
- Joined
- Oct 1, 2004
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- 5,419
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- Alaska
- Tractor
- JD 5115M; JD 110 TLB; JD 4720; Ford 9N; JD X300R
Well.. This situation is a tale of frustration, definitely! Your current problem sounds like a hydraulic issue. Pump or valve/valves maybe.
Of course, it doesn't help matters that communication between yourself and the dealer and JD corporate appears to be a bit jumbled and/or disconnected.
IMO - warranty and a warranty extension are important for several reasons. 1.) you get added peace of mind that should problems develop in the future, JD will address it. 2.) it illustrates JD's confidence in their product as well as their confidence in the employees at the dealership.
Hopefully, you will get back on track with JD and re-establish communications. And, they will continue to rebuild trust by " doing the right thing" for you.
Of course, it doesn't help matters that communication between yourself and the dealer and JD corporate appears to be a bit jumbled and/or disconnected.
IMO - warranty and a warranty extension are important for several reasons. 1.) you get added peace of mind that should problems develop in the future, JD will address it. 2.) it illustrates JD's confidence in their product as well as their confidence in the employees at the dealership.
Hopefully, you will get back on track with JD and re-establish communications. And, they will continue to rebuild trust by " doing the right thing" for you.
Today makes a month it's been in the shop this time so this will break last times 31 day record. I think the mechanic is doing his best on a flawed piece of equipment. I know John Deere is known for quality but I got a bad one and they won't stand behind it. I don't know if this is new company policy or just the guy in my region but something has to give. Bridgeport has replaced the loader valve, the stabilizer jacks, the brakes, and the entire front end. I still haven't heard about the extended warranty or the possibility of getting some help on a trade. I don't think it's to much to ask. I have an appointment with a lawyer Monday so we'll see how it goes.