How To Buy A New Chevrolet Truck?

[George2615]

Chevrolet (or the dealer? :confused2: ) made a BIG mistake today,,
they sent me a customer survey,,,

After reading the questions,, I realized all of the prep work the dealer DID NOT do,,,

They did not link my phone,,, heck, they did not even set the clock time,,,

Then,, the list went on from there,,,
I would not have thought about the discrepancies,, if they had not asked SPECIFICALLY about each item.

On and on,, there were about 5 pages of what they did not do.
I think the dealer did so bad,, they will write me off as a disgruntled customer,,
that is not at all true,, Chevy just possibly expects too much out of the dealer.

Heck, they were supposed to set up my first service visit,,, didn't happen,,,:thumbdown:

I think all GM customers get that survey. Basically, 90% of what they didn't do is your salesman's fault. My salesman told me I'd be getting the survey. The survey reflects not only on the dealership but also how well he knows his job and that it is his job to fully explain everything there. He should have set the clock, connected your bluetooth, and gone over every knob and function with you. He even should have assisted set up Onstar with you. Then he should have introduced you to the service mgr. who would have set up your first visit or best time to call you. Onstar sends a monthly report to you and the dealer so they can keep tabs on whether you need service. If you fill out that survey truthfully that salesman may not be employed very long. You probably won't get a call from GM but the dealer sure will.

 

[CADplans]

Then he should have introduced you to the service mgr. who would have set up your first visit or best time to call you.

We walked through the service area (where you drive in),,, the saleman said "you must have been here many times before?"
I told him, 3 new Chevy trucks from that dealer since 2002,, that was the FIRST time my shadow was in the service area.

Service manager?? the check-in girl was playing on her phone,, she barely looked up and smiled.
Nope, no service manager,,, yet,,,

 

[Garandman]

The dealer sales manager is going to choke when they get the survey results back. The surveys have significant “grade inflation” so anything less than all top marks makes them look bad.

I take it your truck doesn’t have navigation? If it does you can set it so it syncs to GPS time.

Infotainment systems are powerful but complex and the most common source of consumer complaint. So not spending any time with you was a mistake.

Get the MyChevrolet app (free) because you can use it to find where your truck is parked, and unlock it if need be. Even if you don’t subscribe to Onstar that works for a couple years.

OnStar used to be free for six months, they reduced that to three months last year. It’s entertaining but we probably won’t subscribe.

 

[CADplans]

The dealer sales manager is going to choke when they get the survey results back. The surveys have significant å*µrade inflation so anything less than all top marks makes them look bad.

I take it your truck doesn稚 have navigation? If it does you can set it so it syncs to GPS time.

Infotainment systems are powerful but complex and the most common source of consumer complaint.
So not spending any time with you was a mistake.

I have no idea if it has navigation,,, I think it has something that can be used to navigate when linked to my phone,,,

They took over eight hours to complete the paperwork,, much of that time I sat in the showroom,,
easily they could have gone over the systems then,,,

AND at all times, there were at least three salesmen sitting around doing nothing,,, NOTHING.
If they would have been willing to help each other,, much more could have been accomplished,,,

 

[CADplans]

Oh, yea, I failed to mention,, while looking for the truck I gave my email to the little pop-up that is supposed to find you answers,,,

We,, I never received ONE answer,,, they only wanted to acquire my info, email, name, phone number,,, etc,,,

Three times since I have purchased the truck, they have sent me emails from the "on-line sales manager" asking me questions like
"would you like to visit our truck sales office, so we can offer you a test drive??"

They REALLY need to tell someone when a customer buys a truck,,, :laughing:

 

[Buppies]

Did you buy the truck locally to Roanoke? Have a similar experience back in December and the survey I filled ou got somebody's attention and pretty high up too.

 

[CADplans]

Did you buy the truck locally to Roanoke?
Have a similar experience back in December and the survey I filled ou got somebody's attention and pretty high up too.

Yea,,,

 

[Buppies]

Yes same company

 

[Deere Dude]

Yea,,,

#

pet peeve #63
Never saw the draw of keeping the dealers skanky looking sign on a brand new 50k truck. I told my favorite dealer i didn't want any adv. on my truck, it came on anyway. I told him to take them off which he did...it was his name.

 

[daugen]

#

pet peeve #63
Never saw the draw of keeping the dealers skanky looking sign on a brand new 50k truck. I told my favorite dealer i didn't want any adv. on my truck, it came on anyway. I told him to take them off which he did...it was his name.

Even worse is the front license plate they want you to use as a rolling billboard for them. No.
Deere Dude, I'm with you, I paid for the truck not your advertising campaign.