Bad Move Lowes!!!!

[2LaneCruzer]

I went to Lowes recently to get a kitchen faucet repair kit. The guy at Lowes told me they didn't have the one I needed; he got on his telephone and wrote something down. He said, "Here, take this to Home Depot; they have what you want". I did, and they did.

 

[ovrszd]

I went to Lowes recently to get a kitchen faucet repair kit. The guy at Lowes told me they didn't have the one I needed; he got on his telephone and wrote something down. He said, "Here, take this to Home Depot; they have what you want". I did, and they did.

I had a similar experience. I went on Menard's website and spec'd a building. Looked for similar ability on Lowes and HD websites, nothing. Went to Lowes and HD stores to inquire. Both stores said they couldn't do that. If I give them a material list they could price it for me. HD also told me to go to Menard's website.

 

[ultrarunner]

Haven' seen any changes at the Lowes in my town. They are crying for employees for jobs they cannot fill both temp and permanent. Most applicants can't pass their drug test demanded by insurance companies. Problem is rampant now in this recreation drug State. I still see the same employees doing the store display changes. Their wages are higher that the floor walkers. They are going more to contractor stocking. Customer service is actually on the upswing since a new manager came in last summer.

Ron

I really like my Lowes in South Sound Olympia... the customer service was exceptional when working on my projects...

Wish there was one near in the SF Bay Area.

One thing I noticed is almost all the Big Box employees are kids in their 20's... often no or very limited experience. The Olympia Lowes was just the opposite... retired trades people in Plumbing/Electrical/etc...

Lowes is the only store where the manager opened after hours so I could grab plumbing parts...

Hope they do OK as competition is good...

Maybe my experience boils down to an exceptional manager at this location...

 

[buckeyefarmer]

Maybe my experience boils down to an exceptional manager at this location...

That is often the case for any kind of store. I know of a chain restaurant that closed. It had terrible service. I would have thought they would have tried a new manager before shutting down. Maybe they did.

 

[dougtrr2]

I whole heartedly agree that a manager can make a difference in the overall attitude in a place of business. I find it interesting that we will quit going to a store because of a bad experience with the empolyee(s). But in reality the turnover of employees means in less than a year you could have almost an new staff. But we never go back. I am guilty of it myself. That is one reason I like the internet. I have sent several emails over the years letting corporate know what is happening locally. Not that it does any good, but at least they know why this customer left.

Doug in SW IA

 

[buckeyefarmer]

I’m inclined to not go back to bdubs after today’s slow service and mediocre food.

I did pick up what I needed at Lowe’s

 

[Maxify55]

I haven't checked out via a cashier in years at my local Sam's Club,
Everything is Scan and Go via my phone.

We do much the same at our local grocer.
After the cashier scans what I've chosen, there's a QR code that appears on the customer display.
I scan the code with my phone and it's automatically deducted from my bank acct or added to my Visa card.

We're becoming a cashless society.
It's coming sooner than you think.

I seldon leqave the farm to shop anymore.
I know what I want. So it's point & click on Amazon.
Then it shows up here in 2 days, tax free & I never left my desk.

Besides, it's the same chinese garbage, anyway.

 

[Diggin It]

Then it shows up here in 2 days, tax free & I never left my desk.

Use tax normally applies to items purchased outside Florida, including another country, that are brought or delivered into the state and would have been taxed if purchased in Florida. The use tax rate for consumers who are not registered dealers is 6%, the same as the general sales tax rate.

Florida Dept. of Revenue -


Consumer Information

 

[buckeyefarmer]

Self checkout is great at Costco and grocery stores, but sometimes not as handy at HD or Lowe’s when you get bulky stuff. I now love self checkout, didn’t at first.

 

[Dftodd]

Self checkout is great at Costco and grocery stores, but sometimes not as handy at HD or Lowe’s when you get bulky stuff. I now love self checkout, didn’t at first.

I like the self checkout at Sam's club. Only issue is age verification on nicotine lozenges. Then I use the regular checkout since most of the helpers for self checkout aren't allowed to do age verification.

Self check is especially handy when I'm buying drinks for the shop on the company CC. I can roll up with the flat dolley and get out usually in a couple minutes.