Anyone have problems getting their tractor serviced from dealers they didn’t buy from

[LouNY]

Well as far as local dealer the big line dealerships are all getting bought up and put under a corporate umbrella,
our "local" Deere dealer used to be an individual and family operation, Deere pressured them to sell out to a larger dealer that had several shops,
now that dealership is out and I hear the new owners have close to 50 shops.
So much for buying local every time it has changed hands to discount on parts has decreased.
International or CNH isn't much better there are no small dealers the manufactures don't want them.

 

[Sprouse77]

I know getting service done is an issue if you don't by from local as well as getting parts. I just called the local dealer for hydraulic filters for a NX5010 (filters are common among other tractors they do sell), he said they've never sold one of those and asked where I bought it.....I told him and immediately was told they don't have filters for it. Good way to drive me off toward another color tractor or a different shade of orange :confused3:.

 

[JimR]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

I know getting service done is an issue if you don't by from local as well as getting parts. I just called the local dealer for hydraulic filters for a NX5010 (filters are common among other tractors they do sell), he said they've never sold one of those and asked where I bought it.....I told him and immediately was told they don't have filters for it. Good way to drive me off toward another color tractor or a different shade of orange :confused3:.

Just look up the filters online and order them. You will have them in your garage when you need the. It is a 2 hour round trip for me to go buy filters from my nearest Kioti dealer. I let my fingers do the walking on a keyboard.

 

[Sprouse77]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

Just look up the filters online and order them. You will have them in your garage when you need the. It is a 2 hour round trip for me to go buy filters from my nearest Kioti dealer. I let my fingers do the walking on a keyboard.

I did a crossover with Napa and found a hydraulic filter in stock, luckily.

 

[Diesel2697]

This is very interesting. I just had a conversation today with my local dealer about this. I am in the process of purchasing a new CK3510SEHC. My local guy does not have one and was not sure he could get one. I told him another dealer has one and the price quoted that he could not match. He said yea I usually cost a little more. I proceeded to ask if he would be willing to do warranty work if I bought from someone who had the tractor in stock. He straight up told me that if my tractor was in his shop and a customer of his brought one in for service they would stop work on mine and fix the customers first. I could read between the lines - don’t buy from me don’t bring it to me. Well that sux because they are 10 miles down the road compared to 50. I will never set foot in that guys place again for anything. Used to buy chainsaw oil and chains and other small engine stuff from them. They are the closest Husqvarna dealer also. Guess I’m driving to Marcellus for Husky stuff and Ontario for Kioti stuff.

 

[K5lwq]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

I don't mind paying a reasonable higher price to deal locally but I do expect quality customer service. I just carried my Branson to my dealer for service. First time ever as I always have done my own service. It is going to take a few weeks which I am ok with and am paying a premium price for the service.

I guarantee you I will inspect the tractor closely when I get it back and expect everything to have been completed and correct. If not, they will know about it.

 

[Sprouse77]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

This is very interesting. I just had a conversation today with my local dealer about this. I am in the process of purchasing a new CK3510SEHC. My local guy does not have one and was not sure he could get one. I told him another dealer has one and the price quoted that he could not match. He said yea I usually cost a little more. I proceeded to ask if he would be willing to do warranty work if I bought from someone who had the tractor in stock. He straight up told me that if my tractor was in his shop and a customer of his brought one in for service they would stop work on mine and fix the customers first. I could read between the lines - don稚 buy from me don稚 bring it to me. Well that sux because they are 10 miles down the road compared to 50. I will never set foot in that guys place again for anything. Used to buy chainsaw oil and chains and other small engine stuff from them. They are the closest Husqvarna dealer also. Guess I知 driving to Marcellus for Husky stuff and Ontario for Kioti stuff.

I'd almost swear we lived in the same area as the dealer I'm referring to is also 10 miles away....however, the nicest dealer, who didn't care where I bought it, is about 140 miles away.... I really hate to say it but I'm about to change colors on my tractor possibly because of this.

 

[rademamj1]

I have not had any problems with Kioti dealer service, in regard to the original purchase location. I guess it does happen, and it is really a bad business practice to turn away service or prioritize service based on where you purchased your machine. You loose customers and reputation that way very quickly. Most tractor dealerships derive the bulk of their revenue from service.

The nearest Kubota dealer to me, at end of mowing season, will pull in probably 75 zero turns per month for annual service. And normally they see 10 tractors per week for service, which jumps to 55 per week at end of the harvest time. He services each tractor in the order they were recieved, with minor exceptions for emergency work or special warranty work.

 

[JimR]

This is very interesting. I just had a conversation today with my local dealer about this. I am in the process of purchasing a new CK3510SEHC. My local guy does not have one and was not sure he could get one. I told him another dealer has one and the price quoted that he could not match. He said yea I usually cost a little more. I proceeded to ask if he would be willing to do warranty work if I bought from someone who had the tractor in stock. He straight up told me that if my tractor was in his shop and a customer of his brought one in for service they would stop work on mine and fix the customers first. I could read between the lines - don’t buy from me don’t bring it to me. Well that sux because they are 10 miles down the road compared to 50. I will never set foot in that guys place again for anything. Used to buy chainsaw oil and chains and other small engine stuff from them. They are the closest Husqvarna dealer also. Guess I’m driving to Marcellus for Husky stuff and Ontario for Kioti stuff.

That is sad to hear that your local dealer is such a Dick. Maybe he has been smoking too much weed out there is Weedsport, NY. Dealers make most of their money off of parts and repairs. I guess this guy is just rich and doesn't need your business. I'm glad that I didn't have this problem with my local servicing dealer. I did ask him prior to buying my tractor in Wisconsin if he would do warranty work on it. He said that he would.

 

[RandyT]

This is very interesting. I just had a conversation today with my local dealer about this. I am in the process of purchasing a new CK3510SEHC. My local guy does not have one and was not sure he could get one. I told him another dealer has one and the price quoted that he could not match. He said yea I usually cost a little more. I proceeded to ask if he would be willing to do warranty work if I bought from someone who had the tractor in stock. He straight up told me that if my tractor was in his shop and a customer of his brought one in for service they would stop work on mine and fix the customers first. I could read between the lines - don’t buy from me don’t bring it to me. Well that sux because they are 10 miles down the road compared to 50. I will never set foot in that guys place again for anything. Used to buy chainsaw oil and chains and other small engine stuff from them. They are the closest Husqvarna dealer also. Guess I’m driving to Marcellus for Husky stuff and Ontario for Kioti stuff.

Hate to break it to you, but that is standard operating procedure for almost all dealers. they will service the farmers/ commercial customers that purchased from them first, then the regular customers that purchased there, then commercial customers from other dealers then regular customers that didn't purchase from them next.

 

[justman777]

Hate to break it to you, but that is standard operating procedure for almost all dealers. they will service the farmers/ commercial customers that purchased from them first, then the regular customers that purchased there, then commercial customers from other dealers then regular customers that didn't purchase from them next.

Might be SOP, but they don't have to tell you that. If they do, that's a sign to me they don't want your business if you bought from someone else.

 

[East30]

I haven't serviced my tractor to date, but I did take my RTV-X1100 in for service maintenance, and had zero issues. Never asked where I purchased, and turn around was exactly as they stated, even went over and beyond to replace a snapped-off lug bolt I was planning to fix myself. I purchased both pieces of equipment 2.5 hours away from my cabin, where the equipment is currently housed. Of the times I've been there to purchase a few things, everyone there has been very personable, and spent the time to answer any question I had with my equipment. If down the road, I run into issues, I'll simply trailer my equipment home if necessary, as I don't have large pieces of equipment. (that's what she said) But for convenience, I'll do all my maintenance and purchases based on what works out best. I understand a bigger job, or locals, may take priority to me. I'm fine with that, if I know it up front and it doesn't impact my schedule. No hard feelings on my part either way. I figure if we all know expectations up front, we'll make it work on both sides.

 

[justman777]

I haven't serviced my tractor to date, but I did take my RTV-X1100 in for service maintenance, and had zero issues. Never asked where I purchased, and turn around was exactly as they stated, even went over and beyond to replace a snapped-off lug bolt I was planning to fix myself. I purchased both pieces of equipment 2.5 hours away from my cabin, where the equipment is currently housed. Of the times I've been there to purchase a few things, everyone there has been very personable, and spent the time to answer any question I had with my equipment. If down the road, I run into issues, I'll simply trailer my equipment home if necessary, as I don't have large pieces of equipment. (that's what she said) But for convenience, I'll do all my maintenance and purchases based on what works out best. I understand a bigger job, or locals, may take priority to me. I'm fine with that, if I know it up front and it doesn't impact my schedule. No hard feelings on my part either way. I figure if we all know expectations up front, we'll make it work on both sides.

Very true! My experience with the dealer closer to me was more of the "we'll eventually get around to you since you didn't buy from me" type of thing, and I definitely got the vibe they weren't interested in the work. It would have been totally different if they had said "Sure! Bring it on in and we'll take a look at it. I apologize, but we're a bit backed up, so it may be a bit." They could have worked on 15 tractors before mine, and I wouldn't have known a thing. But when your first question is "Did you buy it from us?", I knew what the deal was. For me, it was all about their approach.

 

[RandyT]

Might be SOP, but they don't have to tell you that. If they do, that's a sign to me they don't want your business if you bought from someone else.

Would you rather them say Sure drop it off, and then in a month they still haven't touched it because of own customer priority.

Very true! My experience with the dealer closer to me was more of the "we'll eventually get around to you since you didn't buy from me" type of thing, and I definitely got the vibe they weren't interested in the work. It would have been totally different if they had said "Sure! Bring it on in and we'll take a look at it. I apologize, but we're a bit backed up, so it may be a bit." They could have worked on 15 tractors before mine, and I wouldn't have known a thing. But when your first question is "Did you buy it from us?", I knew what the deal was. For me, it was all about their approach.

And that is becoming more common everyday. More dealers are going the work on what they sell only, even if they are a listed dealers and required to work on everything under warranty no matter where purchased. Wait till car dealers start doing this.

 

[JimR]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

Would you rather them say Sure drop it off, and then in a month they still haven't touched it because of own customer priority.



And that is becoming more common everyday. More dealers are going the work on what they sell only, even if they are a listed dealers and required to work on everything under warranty no matter where purchased. Wait till car dealers start doing this.

By not working on your tractor that you bought elsewhere they are not only hurting themselves but also hurting the brand name. If a service dealer says that to you I would contact Kioti and complain about it. Car dealers will never do this because they need the service work to stay in business.

 

[BigNuge]

REALLY ? Not in my neck of the woods.Pretty broad statement saying the dealer network sucks.

The Kioti dealer out by me sucks, tiny hole in the wall dealer with a piss poor attitude. That was a major factor in my not going that direction. They were middle of the pack price wise, and I wouldn’t have been able to see/sit on one for months.

I was looking at tractors in June. Kioti dealer literally says “you’re not going to see one till August, and I wouldn’t hold my breath on that”.....

Imagine the comfort that gave me about their customer service.

 

[todd92]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

There should never be a requirement to purchase in order to obtain service. At car dealers sales and service are separate profit centers. I've never once been asked where I bought by a car service department. I buy where I get the best deal and I service where I get the best service. For tractors, especially smaller brands, it's complicated by the lack of dealers. I bought FOUR pieces of equipment from the local dealer. A NX5510, a CK3510SE, a Mechron 2200 and a Toro Z-Master 5000. The sales and parts department were fantastic, I could not have got better deals no matter how far I traveled. The service department is an utter disaster, because the mechanic is a moron. I've chronicled the problem with the NX5510 DPF in another thread, I was forced to find another dealer to fix it, that dealer was very competent, diagnosed and fixed the issue under warranty, while the selling dealer told me it was my fault and flat out refused to even work on it (because the mechanic is a moron). The dealer that it fixed warned me they were extremely busy, but did not care that I didn't purchase from them. It took months, but it got fixed. Because of this, I'm soured on Kioti, not because the equipment is bad, but if your local dealer is a dud and you have a warranty issue, you will be very frustrated. At least with Deere and Kubota and MF, it's not that far to the next dealer. Now I see plenty of 5 year old tractors with 2-300 hours on them, so none of this will probably matter to those type of owners, but ours had 800 hours when it started acting up and 1000 when it in was stuck in limp mode. Caveat Emptor.

 

[justman777]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

There should never be a requirement to purchase in order to obtain service. At car dealers sales and service are separate profit centers. I've never once been asked where I bought by a car service department. I buy where I get the best deal and I service where I get the best service. For tractors, especially smaller brands, it's complicated by the lack of dealers. I bought FOUR pieces of equipment from the local dealer. A NX5510, a CK3510SE, a Mechron 2200 and a Toro Z-Master 5000. The sales and parts department were fantastic, I could not have got better deals no matter how far I traveled. The service department is an utter disaster, because the mechanic is a moron. I've chronicled the problem with the NX5510 DPF in another thread, I was forced to find another dealer to fix it, that dealer was very competent, diagnosed and fixed the issue under warranty, while the selling dealer told me it was my fault and flat out refused to even work on it (because the mechanic is a moron). The dealer that it fixed warned me they were extremely busy, but did not care that I didn't purchase from them. It took months, but it got fixed. Because of this, I'm soured on Kioti, not because the equipment is bad, but if your local dealer is a dud and you have a warranty issue, you will be very frustrated. At least with Deere and Kubota and MF, it's not that far to the next dealer. Now I see plenty of 5 year old tractors with 2-300 hours on them, so none of this will probably matter to those type of owners, but ours had 800 hours when it started acting up and 1000 when it in was stuck in limp mode. Caveat Emptor.

My local Kioti dealer has literally ONE technician. Service manager told me so. That's probably because they don't get enough work to warrant one. Based on his 5 minute analysis of my issue (needs a new HST), I quickly came to the conclusion he didn't know what he was talking about. I wouldn't take my tractor back there for an oil change. Like Todd92, I'm quickly becoming soured on this brand, as they just don't seem to have it together. Manuals stink, local dealer service is extremely poor, customer service at Kioti corporate is anything but helpful and professional, and it takes forever to get warranty service approvals from the regional support tech. They definitely need to re-work their corporate business model.

 

[rademamj1]

I support Todd92's statement regarding Kioti Dealership network. Overall, they need significant improvements to their dealer network. Sales and Parts/Service should be independent profit centers within each dealership, and i clearly see that occuring at some Kioti dealerships, while other Kioti dealers just seem to link sales and service for the life of your tractor ownership. Which means limited service, unless you purchased that tractor from us.

This is a Kioti Corporate problem, who should implement a certification process on their dealers, to insure these two departments stay independent. And that each dealers parts/service department are trained and fully capable to handle most maintenance issues. Training, training and more training is required for their service staff. Kioti Tractor owners should not be spending 10-12 hours a month reading and researching the diesel DPF/DOC emissions system, so they can diagnose and repair their own tractors, when a regen fails and the tractor goes into Limp mode.

 

[JimR]

Re: Anyone have problems getting their tractor serviced from dealers they didn稚 buy

I support Todd92's statement regarding Kioti Dealership network. Overall, they need significant improvements to their dealer network. Sales and Parts/Service should be independent profit centers within each dealership, and i clearly see that occuring at some Kioti dealerships, while other Kioti dealers just seem to link sales and service for the life of your tractor ownership. Which means limited service, unless you purchased that tractor from us.

This is a Kioti Corporate problem, who should implement a certification process on their dealers, to insure these two departments stay independent. And that each dealers parts/service department are trained and fully capable to handle most maintenance issues. Training, training and more training is required for their service staff. Kioti Tractor owners should not be spending 10-12 hours a month reading and researching the diesel DPF/DOC emissions system, so they can diagnose and repair their own tractors, when a regen fails and the tractor goes into Limp mode.

Kioti should have used a standardized OBD2 system so that tractor owners could clear their own codes and limp modes instead of having to bring it to the dealer to clear it. If they justified this system that they have in order to fix it properly, then they should have dealerships ready and willing to work on all tractors regardless of where it was bought. I'm glad my service dealer doesn't have this issue. I also helped sell a tractor for him to a guy that I know. I did make him aware of this.