3-Point Hitch Do you know Brian Faulkner at Kioti - or his manager(s) ?

[RickB]

Is the tractor fully assembled? If so, GET IT OUT OF THERE.

 

[PetersenRockFarm]

Is the tractor fully assembled? If so, GET IT OUT OF THERE.

It is back together now. It can be moved. I'm going down there in the morning again. I need them to bring it back to my house or I have to find a trailer to haul it (I live only 5 miles away fortunately). Once moved back to home I have to find a new dealer and get it there to be serviced - a non issue at this point.
thanks,
Erik

 

[Diggin It]

Expect they'll hit you with the labor charges for the diagnostic time if K hasn't agreed to cover it.

 

[PetersenRockFarm]

Expect they'll hit you with the labor charges for the diagnostic time if K hasn't agreed to cover it.

Yes, the dealer, Powersports, said to me today "they are in this for 13 hours so far and someone needs to pay for that".... to which I said "not me", especially since nothing is fixed and you've added a problem (arms do not raise/lower now).

Trying not to think of that $ conversation. I think tomorrow morning's conversation will be about "I want it out of here". Honestly I dread starting over, but it may be the only way forward at this point (a new dealer/service outfit). It'll be a few hours drive no matter which direction I go in.

thank you!
Erik

 

[Rebeldad1]

Not seeing anywhere that its new or warranteed. Assuming its out of warrantee .... maybe you need a new repair shop

 

[PetersenRockFarm]

Not seeing anywhere that its new or warranteed. Assuming its out of warrantee .... maybe you need a new repair shop

Yes, it is a 2017. I called them about the jumping issue last summer and I never followed up as the conversation was not conclusive (you gotta bring it in, not having a trailer to haul it I declined). They said it would have been under warranty last year but not now.

thank you
Erik

 

[wdchyd]

Your local dealer is CLEARLY over their heads.

 

[rademamj1]

Just my observation, but some Kioti dealers truly lack qualified trained mechanics for tractors. These Kioti dealers typically market other product lines (ATV, boats, ZeroTurns, Chainsaws, utility trailers, etc), and so tractors are only a priority to sell, and they do that part very well. But providing a trained tractor service is not a priority.

 

[rScotty]

Just my observation, but some Kioti dealers truly lack qualified trained mechanics for tractors. These Kioti dealers typically market other product lines (ATV, boats, ZeroTurns, Chainsaws, utility trailers, etc), and so tractors are only a priority to sell, and they do that part very well. But providing a trained tractor service is not a priority.

I think that is true today of any dealer who sells anything. The era of professional trouble-shooting mechanics who can actually diagnose and fix something is not completely gone, but it is going. I say not completely gone because my heavy equipment dealer has a dozen...all factory trained professional mechanics, proud of it, and all good.

That's why it is so important when you buy a tractor to put right there on the sales agreement who is responsible for hauling during warranty and under what conditions a loaner tractor is to be provided. Simple stuff, and makes it easy to avoid arguments later. This kind of agreement is called a "contract" and is commonly done by everyone in business as a normal part of any job or purchase.

rScotty

 

[Rebeldad1]

Yes, it is a 2017. I called them about the jumping issue last summer and I never followed up as the conversation was not conclusive (you gotta bring it in, not having a trailer to haul it I declined). They said it would have been under warranty last year but not now.

thank you
Erik

I can see why they might not be too interested in covering it being out of warranty.
being said...
I would have a 3rd party mechanic look at it to determine what went wrong at the dealer shop to cause all that damage.
Its just between you and the dealer now.