They had bar and chain oil on sale so my neighbor tried to buy a couple of cases. (He cuts a lot of wood.) They didn't have any on the shelf so he asked an employee and was told they were sold out.
He went home and ordered it online to be shipped to store, and immediately got a message "Your order is ready for pickup." The clerk just didn't have the time to check the back room to see if they had it in stock.
I was looking at bulk chicken feed earlier this year but the description had so many contradictions that I couldn't figure out if it was pellets, mash, or crumble; and had a few other questions. Apparently their Q&A was down due to Covid, and it's not a brand they stock; special order only. I gave up and bout it elsewhere in 50 lb bags just as I always do.
About the only thing that I buy there is dog food, they carry a brand which doesn't appear to be all filler,hasn't been recalled (yet) and is more reasonably priced than anywhere else. OTOH I can buy my poultry and pig feed elsewhere for less money, less hassle, and less driving.