Did I Make a Mistake?

[rademamj1]

We are experiencing a pandemic and should expect some slowdowns for most parts shipments and lack of parts inventory. However, Mahindra's parts are all online and they should instantly know how many toplinks are in stock or fuel tanks are in stock. Worse yet, keeping you updated on shipping is as easy as emailing you a confirmed shipping date and tracking number.

 

[zzvyb6]

How did this tractor get from a dealer 10 hours away to our place ? [ I always recommend only local dealers for this and many, many, many other reasons. I'm betting damaged from in-transit shipment, by whoever brought it to your place. It has all the 'sign's. For all we know, it was fine at the sellers shop. Now its at yours. And that's how the lawyers will present their defense. "We find for Defendant, Your Honor".

 

[Chrisb009]

How did this tractor get from a dealer 10 hours away to our place ? [ I always recommend only local dealers for this and many, many, many other reasons. I'm betting damaged from in-transit shipment, by whoever brought it to your place. It has all the 'sign's. For all we know, it was fine at the sellers shop. Now its at yours. And that's how the lawyers will present their defense. "We find for Defendant, Your Honor".

I drove to the dealership and picked it up...that’s how it got to my place from a dealership 10 hours away. I can assure you it was not damaged in transit...not sure how a rear mounted fuel tank could sustain mounting insert damage in shipment. BTW...the dealership has another model with the same issue - they checked. If I could have bought the model locally I would have however no one had one in the local area. Not sure where your logic comes from...it’s completely flawed. There is something called experts who can provide expert testimony regarding the physics of how a material would perform under such circumstances. The way the tank is mounted is a known issue and many manufactures has discontinued mounting tanks in this manner. Your knowledge of law is that of a barracks lawyer (military term) so please refrain from providing legal advice.

-Chris

 

[Chrisb009]

We are experiencing a pandemic and should expect some slowdowns for most parts shipments and lack of parts inventory. However, Mahindra's parts are all online and they should instantly know how many toplinks are in stock or fuel tanks are in stock. Worse yet, keeping you updated on shipping is as easy as emailing you a confirmed shipping date and tracking number.

I totally agree - a simple call with an update goes a long ways...

-Chris

 

[Citydude]

I totally agree - a simple call with an update goes a long ways...

-Chris

Agreed. Not keeping in contact seems to be the norm now days.

 

[Chrisb009]

Agreed. Not keeping in contact seems to be the norm now days.

I’m just totally blown away at how lackadaisical many companies are today concerning customer service. We would never provide our clients such poor customer service. We go above and beyond to ensure our clients are fully satisfied with our services...guess that’s why we have had clients since 1999.

 

[fried1765]

Monday will be the decision maker. I知 assuming, my assumption could be wrong, this dealership isn稚 simply going to provide a full refund or a swap to a different model which doesn稚 exhibit this issue thus it will probably be a drawn out ordeal. If Monday doesn稚 pan out I値l turn this over to the professionals and let them run with it rather than continue to represent myself.

-Chris

Good plan, otherwise the mfg, and dealer, will play you like a fiddle!

 

[Chrisb009]

Good plan, otherwise the mfg, and dealer, will play you like a fiddle!

I’ll keep my fingers crossed the dealership wants to do the right thing and try to their best to put something in place that works for both parties. It’s a poor design and Mahindra should have resolved it a long time ago with a redesign.

 

[Chrisb009]

Quick update - have not heard from the dealership as of yet so I emailed again requesting an update. I called Mahindra customer service and basically was told to work through the dealership so I'm not sure why they maintain a customer service department. I''ll give until COB today for an update. I can assure everyone this is the first and last Mahindra product I will purchase.

-Chris

 

[bridge4]

I waited almost 6 months for the controls for a rear remote. They sent the wrong door in the right box to my dealer and the correct one took another month.

The rear remote thing was before covid was even invented.


On the other hand, I've had a few smaller things be in stock or pretty much overnight, but now that I think about it, those were things 3rd parties made and branded for them.

I really enjoy my tractor, but I accepted I wasn't going to get the best of the best where service was involved when I bought, and it isn't always the dealers fault.



P.S. I've waited months for land pride attachments, and some never came.

 

[Chrisb009]

I waited almost 6 months for the controls for a rear remote. They sent the wrong door in the right box to my dealer and the correct one took another month.

The rear remote thing was before covid was even invented.


On the other hand, I've had a few smaller things be in stock or pretty much overnight, but now that I think about it, those were things 3rd parties made and branded for them.

I really enjoy my tractor, but I accepted I wasn't going to get the best of the best where service was involved when I bought, and it isn't always the dealers fault.



P.S. I've waited months for land pride attachments, and some never came.

Noticed you have a 2638 in your profile - do you still own the 2638? If so does it have the rear mounted fuel tank?

Thanks,

Chris

 

[Chrisb009]

Quick update - dealership did respond to the email. They ordered the tank Monday of last week and are awaiting it's arrival. If I don't have arrival confirmation sometime this week I'll ask for a shipping / tracking number. I can't continue to allow this to draw out much longer - it will need expert representation soon so that it doesn't appear I dropped the ball and accepted the outcome...

-Chris

 

[JethroB]

Quick update - have not heard from the dealership as of yet so I emailed again requesting an update. I called Mahindra customer service and basically was told to work through the dealership so I'm not sure why they maintain a customer service department. I''ll give until COB today for an update. I can assure everyone this is the first and last Mahindra product I will purchase.

-Chris

You may have this in your plan, I would CC: every state and federal agency imaginable documenting your case (in writing) and make sure Mahindra knows it. The squeaky wheel. Maybe use certified mail.

 

[Chrisb009]

You may have this in your plan, I would CC: every state and federal agency imaginable documenting your case (in writing) and make sure Mahindra knows it. The squeaky wheel. Maybe use certified mail.

It's all email so I have a complete trail if needed...and if any usps letters com into play I'll certify mail them.

Thanks,

Chris

 

[Chewwy]

Chris,

What was it about this Make and Model of tractor that led you to purchase from dealer located 10 hours away? Was it price, features, prior experience, recommended by someone, . . . .

 

[Chrisb009]

Chris,

What was it about this Make and Model of tractor that led you to purchase from dealer located 10 hours away? Was it price, features, prior experience, recommended by someone, . . . .

No - as I've mentioned before they were the only dealer at the time (unless I went to TX) who had the model. This model has the engine and PTO hp to make it a suitable match for my needs.

-Chris

 

[rademamj1]

Quick update - dealership did respond to the email. They ordered the tank Monday of last week and are awaiting it's arrival. If I don't have arrival confirmation sometime this week I'll ask for a shipping / tracking number. I can't continue to allow this to draw out much longer - it will need expert representation soon so that it doesn't appear I dropped the ball and accepted the outcome...

-Chris

Yep...you can request the tracking number from the dealer. It's your fuel tank, and it makes good customer care to keep you informed. I can't see any logic in the dealer saying no.

 

[fried1765]

Yep...you can request the tracking number from the dealer. It's your fuel tank, and it makes good customer care to keep you informed. I can't see any logic in the dealer saying no.

I'll try not being a pessimist.......but I am !

 

[Chrisb009]

I'll try not being a pessimist.......but I am !

Totally understand

-Chris

 

[Chrisb009]

Yesterday afternoon I did receive calls from the parts person at the dealership. Provided an update in regards to the tank and other parts on order. Hopefully the tank will arrive soon. I did ask that they reach out to Mahindra in regards to the failure rate concerning this fuel tank design. Mahindra was elusive and wouldn't directly answer the question - leaves a lot to be desired (don't even get me started in regards to Mahindra's customer service line). If Mahindra won't answer a simple question to help quantify mounting options - I believe this will be the last Mahindra product I purchase. I plan on mounting the tank with straps and to not use their design of mounting the tank with bolts to the rear of the tractor in an effort to try to prevent future occurrences. If they don't request to take possession of the original cracked tank I plan on plastic welding it for a backup should I need a replacement. Yesterday I created a case with the EPA in regards to this issue so now two Governmental agencies have the information. Not sure what good it will do to help push Mahindra to redesign this mess however it's worth a try.

-Chris