Wait Time for new Garage Door

[TractorGuy]

Our 28 year old garage door recently broke another spring. It is uninsulated and been kind of funky for a while so we decided to get a new one.

I got a couple estimates and decided to go through Home Depot. Got the order all configured and they charged my card for the $3391.00. Then they sent a guy out that said my old 2x4 framing would have to be upgraded to 2x6 per the new codes. HD called me back and wanted another $267.00 which I agreed to and let them charge me for. A few days go by and i get a email saying the estimated delivery date to the installer is August 17. Complete with a notice that is NOT when it will get installed. 3-1/2 months they want to hold my money while I wait for someone to schedule the install date sometime after the door is delivered to them. If anything went wrong with the order I would be past the window to have my CC intervene. I told them to credit my card ASAP.

I just contacted another installer that told me the typical wait time is 6 weeks for custom orders. Waiting on a quote from them.

 

[fried1765]

Our 28 year old garage door recently broke another spring. It is uninsulated and been kind of funky for a while so we decided to get a new one.

I got a couple estimates and decided to go through Home Depot. Got the order all configured and they charged my card for the $3391.00. Then they sent a guy out that said my old 2x4 framing would have to be upgraded to 2x6 per the new codes. HD called me back and wanted another $267.00 which I agreed to and let them charge me for. A few days go by and i get a email saying the estimated delivery date to the installer is August 17. Complete with a notice that is NOT when it will get installed. 3-1/2 months they want to hold my money while I wait for someone to schedule the install date sometime after the door is delivered to them. If anything went wrong with the order I would be past the window to have my CC intervene. I told them to credit my card ASAP.

I just contacted another installer that told me the typical wait time is 6 weeks for custom orders. Waiting on a quote from them.

"They charged my card for the $3391.00" ....HUH ???
Gold plated garage door opener?

You can't do it yourself?
I am 80, and replaced mine (from Home Depot) last year.

 

[MoKelly]

Goodness. Is this the new order consumers have to endure?

Pay upfront - wait wait wait?

MoKelly

 

[Alan W.]

Check several garage door suppliers. There was a large spread in delivery times when I ordered mine. Found what I wanted with a 4 week wait.
Paid substantially less than that for a 9x12 insulated. Installed myself.

 

[Wakey]

All of the big box stores have turned into Walmart. Their contractors are almost always garbage, just like the products they sell inside.
Ask around, drive into a new neighborhood under construction if there is one near you.
A friend of mine swears by a website/app called next door. Ask some young folks for help if needed.

 

[Whidbey]

That is one of those situations where the original intention is to contract the work changes to," I am going to see if I can do this myself". A little bit of price gouging there along with a crappy schedule for installation.

 

[TractorGuy]

"They charged my card for the $3391.00" ....HUH ???
Gold plated garage door opener?

You can't do it yourself?
I am 80, and replaced mine (from Home Depot) last year.

Not for an opener. I bought a new opener I plan to install myself. That price is for a 18x7, 2" thick, R-18.4 door with insulated windows. The price is competitive for what I ordered. The 3-4 month wait for something they charged me up front for is my beef.

DIY wouldn't save me the wait time either not to mention I don't want to install the door myself.

 

[Jstpssng]

Long wait times seem to be the norm. When I was looking for a grapple, one manufacturer with a cult-like following wanted 50% down up front with a 3 month wait time... and that was before COVID. Instead I ordered another less desirable(?) brand for the price of that down payment, and was using it in a week. When I was looking at bandsaw mills this spring, Woodmizer seemed like my best option but had an 18 week lead time and wanted the full price up front. By going through my local* dealer I was able to order with a reasonable down payment, plus I saved shipping costs. That scored brownie points with me as it seems to encourage supporting their local* distributer.

*200 miles away

 

[fried1765]

Not for an opener. I bought a new opener I plan to install myself. That price is for a 18x7, 2" thick, R-18.4 door with insulated windows. The price is competitive for what I ordered. The 3-4 month wait for something they charged me up front for is my beef.

DIY wouldn't save me the wait time either not to mention I don't want to install the door myself.

Oh sorry!
I completely misread your post!
I would not want to install a new garage door either!
WAY too old to even think about that!

 

[fried1765]

Goodness. Is this the new order consumers have to endure?

Pay upfront - wait wait wait?

MoKelly

Everything Attachments has always asked for payment up front!
They have had lengthy backorders for several years now.

 

[Code54]

I ordered. 7x9 insulated (2" injected) with insulated glass windows and the wait is 6-7 weeks since they have to make it. Supposed to arrive June 1...I hope

 

[MoKelly]

Everything Attachments has always asked for payment up front!
They have had lengthy backorders for several years now.

They must be worth it if people are willing to pay then wait. Good for them. Great business model - let customers finance your business.

MoKelly

 

[fried1765]

They must be worth it if people are willing to pay then wait. Good for them. Great business model - let customers finance your business.

MoKelly

The reason for the wait is that they produce a top quality product, and customers are very willing to pay up front for that quality.
I have done just that TWICE, and both of my EA attachments are truly first class in every way!

 

[Jstpssng]

The reason for the wait is that they produce a top quality product, and customers are very willing to pay up front for that quality.
I have done just that TWICE, and both of my EA attachments are truly first class in every way!

I refused to do it for several reasons. Among other things, I don’t write interest free loans. The final straw was when I followed their link to their website, or it may have been their FB page. I consider it very unprofessional when a salesman posts a letter of complaint on a public forum, and encourages his “groupies” to pile onto the complaintant. I felt like I was back in HS. That may be acceptable behavior to some, but not to me.

 

[MoKelly]

I refused to do it for several reasons. Among other things, I don’t write interest free loans.

I tend to agree.

MoKelly

 

[buck12]

Long wait times and pay up front seems to be the new business model. My parents ordered new living room furniture in October and were required to pay up front. They ordered two chairs and a couch with a February delivery date. February came and they were told April.

April came and they were given a specific date and told the old furniture had to be out of the way. I get some help to move the old stuff. I have the old furniture on the trailer hauling it off when my Dad gets a call saying the new couch is damaged. My Mother still does not have a couch she paid for in October.

 

[fried1765]

I refused to do it for several reasons. Among other things, I don’t write interest free loans. The final straw was when I followed their link to their website, or it may have been their FB page. I consider it very unprofessional when a salesman posts a letter of complaint on a public forum, and encourages his “groupies” to pile onto the complaintant. I felt like I was back in HS. That may be acceptable behavior to some, but not to me.

Don't get me wrong!
I am NOT an EA groupie!
I take issue with their advertising "free shipping", as being deceptive advertising.
Their "free shipping" is to the nearest freight terminal, or to a business with loading dock.
When I have items "shipped" to me, I expect them to be delivered to ME,...not to some other location, for me to then pick up.

 

[s219]

I've had enough different types of orders go wrong that I would not prepay for very many things anymore.

One of my pet peeves is finding out about delays or extended timeline *after* the order goes in. If the vendor can't give me an accurate timeline up front, I won't commit. I don't mind waiting if I know what I am getting into and it's acceptable, but when there is no timeline available, that's a problem.

 

[TractorGuy]

I've had enough different types of orders go wrong that I would not prepay for very many things anymore.

One of my pet peeves is finding out about delays or extended timeline *after* the order goes in. If the vendor can't give me an accurate timeline up front, I won't commit. I don't mind waiting if I know what I am getting into and it's acceptable, but when there is no timeline available, that's a problem.

This is exactly why I am cancelling the order. Visa's time limit for any dispute resolution is max 120 days. That limit would be expired before my installation would be complete.

 

[Frankenkubota]

Goodness. Is this the new order consumers have to endure?

Pay upfront - wait wait wait?

MoKelly

yup, happens to me almost every day.