Your feedback is greatly appreciated. Good to know about the 70%.
Part of the problem is this is only the second mini split the dealer has installed. He is responsive but a big part of the problem is Lennox support.
He had Lennox on the hold line for over an hour the day of installation with a question and never did get to talk to a tech. Also, my understanding is that Lennox doesn't provide adequate written service info to their dealers.
I told him that I would try adjusting the cooling temperature compensation which I did and he will call Lennox when I get back with him with the results. He is a good dealer, it's just hard to get info from Lennox.
Just remember, the guy that knows his ***** on the equipment doesn't work for Lennox, but the manufacturer of the re branded Lennox equipment.
Technical support by Lennox can be regional. Sometimes it's who you know to call. That said, since Lennox doesn't actually make their own mini splits, not certain how they break the technical flow chart for that brand on who gets the call on their end and who those calls go to as I've never dealt with them for mini splits.
Generally when it comes to mini splits, you need to deal with a guy that either works with the manufacturer themselves, or someone who specializes in Mini Splits working for the "sub brand" (in this case Lennox).
I can tell you for a fact and first hand experience, when dealing with Daikin, Fujitsu and Mitsubishi, if the dealer knows what he's doing, he's going to call tech support (direct to that brands tech department) ahead and schedule an appointment when he or his guys are out on the job (generally 1/2 hour after the appointment on the job, so you have time to run the diagnostics and you can start going over the system operation).
I'd rather deal straight with the manufacturer than the sub brand people myself.
Carrier / ICP brands = Toshiba (or they may have changed because I know ICP is now using Gree)
Lennox brand = Media (or they may have changed)
York brand = Gree for residential
Rheem brands = Fujitsu
Trane/American standard brands = Mitsubishi
Word of advice, tell your lennox dealer he should just deal with Daikin, Fujitsu or Mitsubishi and be done with it. That said, regional support with either 3 I mentioned can be different on the contractors side.
EDIT - How old in age is your dealer? Only his second mini split system??! Inverter systems is where everything is going to be at 20 years from now (or sooner), added you'll end up using a inverter compressor for coils on top of gas furnaces and air handlers (already out now). I can't believe that if he already has used Daikin, Fujitsu or Mitsubishi he would of went to Lennox for a private lable brand.
Think about this... Lennox use to use Gree, now they are using Media (or perhaps someone else). Where do you get the parts 10 years from now if it was made by Gree and Lennox is no longer using Gree? Part of the problem on older private labled systems is just trying to figure out who actually made it if you aren't familiar with the nomenclature.
On a sidenote, Far east countries who make mini splits don't use a standard serial number like the Americans do that specify exactly when and where it was made. Seriously. Gave Mitsubishi a serial number for a replacement compressor. They asked me what year it was installed. Told them I had no clue but the serial number should get them in the ballpark. Nope, it was either made in 2001 or 2011, I needed to know the install year for them to look up the part because the parts could be different.
Seems they are imported under Parker Davis HVAC international. Sometimes you do get what you pay for.
