Long after i got my job he told me there were 2 other candidates who were more qualified but he hired me because of the way i treated the waitress. I reminded him i'd had every chit job on the planet and could relate to service people. i'd also worked for tips.
I had no clue but later I learned to pay very close attention to how some people treat service people, revealing.
Have the laugh, the two best jobs I ever had was being a waiter and being a raft guide.
Things I learned...
Waitering- At least up North, I called every woman "Miss", NEVER "mam" as it implies age, and every male "Sir" as it implies respect. Treat all your customers with respect.
Waitering - ALWAYS keep the non alcoholic drinks topped off no matter how busy you are. The last thing a customer wants IMO is feeling thirsty or having a hot (and or spicy) meal and not have something to drink.
Raft guiding - At the end of the run after all the rapids are run floating back to the take out, give everyone the opportunity to try and guide the raft and sincerely try to help those who want to learn. It helps make up if you had to raise your voice to anyone during the day LOL and found on average always got a better tip when I let people try to guide the raft themselves.
Both jobs also taught me to enjoy what you do. When you hate your work, it's too much like a job and you're only working for money.
Thing is, when your with customers or potential customers on behalf of the company you get paid to represent, be respectful of everyone.
One time, on a Saturday I went to see someone to solve a problem. Problem was, I was dressed to "coomfortable" and the business I visited thought I was their customer LOL (I wasn't going to look "professional" on a Saturday LOL). Point being, no matter what a customer looks like, treat everyone the same, with respect.
Old addage "to get respect you have to give respect" has never been truer.
My only "look down rule" is when I take a client out to eat, no buffet because I'm buying LMAO.