cancel my horrible HughesNet service.
Grab a large mug of your favorite beverage before making the call.
I canceled just now. Took 48 minutes on the phone. By the end I had told them I had already moved into a nursing home, would die soon, been blinded by disease, and didn't know what might happen to my property where the dish and equipment is.
Those subterfuges were in response to:
- we really don't want to lose you as a customer
- don't you really want to keep it?
- could you use it as backup internet?
- could the service move with you?
- what kind of service do you have at your new location?
- could your family still use it at the old location?
- wouldn't a new buyer of your property like to already have high speed internet up and running? (high speed, lol)
I kept being put on numerous "two minute" holds. I began to suspect they could listen in during the holds, even though I could not hear them. Finally, at 45 mins, while on hold, I said: "have you been logging everything on this call? because I think we need to report it ...."
Somehow it was all fixed up within 3 minutes of those utterances ....
Fortunately I had unplugged the modem about 10 days ago. So they saw a cessation of usage on their end.