These scammers are a real problem. They are getting better and better.
A few weeks ago I got a text message from my bank fraud department asking if I just spent Five Hundred Something dollars in Salt Lake. Reply "No" yada yada yada.
Of course I wasnt in Salt Lake, so I replied No. And then my bank fraud line called me.
He verified that the charges on my account, even the ones I DID preform without giving him access to my account. I double check the number he was calling me from, the actual number, not just caller ID. It was correct for my bank fraud department. EVERYTHING about this guy seemed legit, spoke perfect English, knew my account info, personal info, etc. Until he needed my online username and password texted back to the text I got the original text message from. When I asked why, he said it was to secure my account.
I hung up!
Considering if I just made a mistake by hanging up, I called the bank fraud department and spoke with someone else about my account. Took them a minute to realize that I was in fact being groomed by a scammer. The legit guy looked at my account and said everything is fine, but suggested that I change my username and password, and keep an eye on my account.
Then he gave me the best advise: If a fraud department calls, hang up and call the number. They can (for now) spoof the incoming call number, which will show up as legitimate on your phone. But they cannot intercept incoming calls to the bank fraud department. And of course, they will NEVER ask for username and/or password.
I almost got duped out of a lot of money and headache. I'm into technology and keep up with the latest trends. I did not see that one coming, well, not until they asked for my password. I felt completely violated and still, to this day, have trust issues with myself. Do I have the confidence to know that I will not be duped by a scammer?
Be careful out there people.