What used to frustrate me when I had a new Dell (25 years ago) is that I would go through all of their self help hints before asking for assistance. Yet it still would take multiple attempts to actually reach somebody after receiving several "suggestions" to try what I had already done. I don't recall the exact details but do remember I started putting "Please read before responding" in my email title.Having been on the recieving end of a tech support question, depending on what information is actually given to you, it could impossible to answer to answer the question with any degree of certainty because you are not given accurate information LOL
Yet that was just a precursor to the modern "talking computer" which doesn't understand English... especially when I get weary of it and start using words I would never say to a real woman.