Deere not so much

[RandyT]

Did you say 3 days, and then 1 more? This is there busy season, with both ag and lawn equipment. I’d be a little more patient.

My grandfather always told me you have to have two mowers. 1 to use while the other was in the shop.

Had a guy drop off his Echo chainsaw yesterday afternoon with no fire. And called today about 2 to see if it was done yet. No regard for the pressure washer, 4 chainsaws, 10 chains to sharpen, the leaf blower, the Honda TRX500 for service, 3 riding mowers and 2 SxS that are ahead of him.

 

[tacticalturnip]

Had a guy drop off his Echo chainsaw yesterday afternoon with no fire. And called today about 2 to see if it was done yet. No regard for the pressure washer, 4 chainsaws, 10 chains to sharpen, the leaf blower, the Honda TRX500 for service, 3 riding mowers and 2 SxS that are ahead of him.

Clear communication to the customer, letting them know it'll be a minute before their equipment gets worked on, might clear a lot of this up.

I don't know about your shop, but the Deere chain here views keeping this information from the customer as sacrosanct. The last independent dealer in driving distance fell to them last year.

United Ag & Turf is an absolute **** show.

 

[WM75Guy]

It is not just Deere. Patience is a virtue when dealing with repair shops. Commercial customers using the equipment to make a living usually come first. Most ag dealers are behind this time of year with haying and crop production going on. Lost a seal and smoked the gearbox on the deck for my F2560. Took a week for the Kubota shop to look at it, found metal in the gearbox. New gearbox on order, another week or 2 to get parts in and get it replaced. Bush Hog 6' cutter has been at the Bush Hog dealer for 2 weeks, maybe will get looked at this week. Also, both dealers have signs out looking for help. After buying a new Land Price RCF2072 cutter I now have 2 mowers and 2 cutters, so I am not without one. Can't afford to get behind in mowing, place looks like hell, Momma is not happy.

 

[RandyT]

Clear communication to the customer, letting them know it'll be a minute before their equipment gets worked on, might clear a lot of this up.

I don't know about your shop, but the Deere chain here views keeping this information from the customer as sacrosanct. The last independent dealer in driving distance fell to them last year.

United Ag & Turf is an absolute **** show.

True, but how many customers would drop their items off after normal hours on Saturday and then expect it to be done on Sunday.

 

[tacticalturnip]

True, but how many customers would drop their items off after normal hours on Saturday and then expect it to be done on Sunday.

Idiots find a way to create an exception to every rule.

 

[Hay Dude]

Feels like in today’s world, it’s better to have 2 older proven units than one new overcomplicated unit.

 

[ruffdog]

Had a guy drop off his Echo chainsaw yesterday afternoon with no fire. And called today about 2 to see if it was done yet. No regard for the pressure washer, 4 chainsaws, 10 chains to sharpen, the leaf blower, the Honda TRX500 for service, 3 riding mowers and 2 SxS that are ahead of him.

I also have worked in shops and have experienced customers with zero patience. They can be trying at times.

 

[bigtiller]

The Deere equipment I have owned has been great. Sad to see what they are doing. I went to a Deere dealer to look at a new R-20 field mower. Guy in service took me aside and told me I'd be better off finding a clean/used CX/HX-20.

1. Elimination of small dealers
2. Exporting of manufacturing for cheaper labor, but no price reduction for buyer.
3. DEI nonsense
4. Electronics inaccessible by owners

NEW YORKAP —Published 7:13 AM EDT, Thu July 18, 2024
John Deere says it will no longer sponsor “social or cultural awareness” events, becoming the latest major US company to distance itself from diversity and inclusion measures after being targeted by conservative backlash.

The Moline, Illinois-based John Deere added “the existence of diversity quotas and pronoun identification have never been and are not company policy.”

https://www.cnn.com/2024/07/18/business/john-deere-diversity-inclusion-efforts/index.html

 

[tradosaurus]

NEW YORKAP —Published 7:13 AM EDT, Thu July 18, 2024
John Deere says it will no longer sponsor “social or cultural awareness” events, becoming the latest major US company to distance itself from diversity and inclusion measures after being targeted by conservative backlash.

The Moline, Illinois-based John Deere added “the existence of diversity quotas and pronoun identification have never been and are not company policy.”

https://www.cnn.com/2024/07/18/business/john-deere-diversity-inclusion-efforts/index.html

Maybe JD realized that the plants in Mexico, where they moved their work from the U.S., don't buy into the DEI?

 

[bigtiller]

Maybe JD realized that the plants in Mexico, where they moved their work from the U.S., don't buy into the DEI?

Who cares why they did it.
The fact that they did it is news, that some people didn't get.