A few years ago, I purchased a brand-new BCS-738 Powersafe with Honda GX270. I reckoned that buying a new tractor, not a second-hand one, might be a life-long investment with my little use in a garden. Now, when the warranty expired, I see how was I wrong.
From day one tractor had an oil leak. Using the tractor 1-2 times a year the leak was not a big problem. During a year I can collect about one liter of transmission fluid leaking. The leak was in a junction between GX270 and Powersafe clutch. That indicates an issue with factory assembly process and quality control. The level of transmission fluid may be critical for a proper operation of Powersafe clutch. When warranty was close to expiring, I decided to take a chance and try to fix the problem with the help of BCS blessed local services.
For a long time, it was not possible to arrange a visit of a mechanic to see the tractor and identify the problem. Without such they won’t consider it as a warranty case. Additionally, they declined to sell me BCS oil filters. Without any success, I wrote a message using feedback form on the official BCS web site bcsagri.com describing my problem and asking help in finding a reputable local service in my country. After submitting the form I've got "Thanks, we have received your information! We will contact you as soon as possible".
In 3 months, however it was not possible for BCS S.p.A. to contact me. Clearly, the warranty has expired. Out of curiosity, I wrote again to BCS S.p.A. wondering if that channel works. In a few days, the answer came from someone in Divisione Abbiategrasso by name Luca Locati. He was very helpful saying that no message from me was ever received, misspelled my tractor model and assured that same people I was in contact with call me soon.
Basically, this is the end of my story. No one contacted me. Without even asking possible repair cost, I assume that 1 liter of most expensive transmission fluid in a year will be less costly solution to continue using my tractor. Additionally, I found that the BCS S.p.A. policy for appointing random companies for local support, may create more troubles to my tractor as a result of their repair compared to simply refilling the oil regularly.
Concluding, you may be lucky if your newly bought BCS 2-weel tractor works trouble-free. If not, you may have difficulties in its warranty repair. When warranty expired, buying spare parts can be a problem too, as for example Ferrari-named oil filter costs a treasure at some resellers. Perhaps, for me the best solution would be to get rid of my tractor and seek a new one from more established brand if someone would recommend me such.
From day one tractor had an oil leak. Using the tractor 1-2 times a year the leak was not a big problem. During a year I can collect about one liter of transmission fluid leaking. The leak was in a junction between GX270 and Powersafe clutch. That indicates an issue with factory assembly process and quality control. The level of transmission fluid may be critical for a proper operation of Powersafe clutch. When warranty was close to expiring, I decided to take a chance and try to fix the problem with the help of BCS blessed local services.
For a long time, it was not possible to arrange a visit of a mechanic to see the tractor and identify the problem. Without such they won’t consider it as a warranty case. Additionally, they declined to sell me BCS oil filters. Without any success, I wrote a message using feedback form on the official BCS web site bcsagri.com describing my problem and asking help in finding a reputable local service in my country. After submitting the form I've got "Thanks, we have received your information! We will contact you as soon as possible".
In 3 months, however it was not possible for BCS S.p.A. to contact me. Clearly, the warranty has expired. Out of curiosity, I wrote again to BCS S.p.A. wondering if that channel works. In a few days, the answer came from someone in Divisione Abbiategrasso by name Luca Locati. He was very helpful saying that no message from me was ever received, misspelled my tractor model and assured that same people I was in contact with call me soon.
Basically, this is the end of my story. No one contacted me. Without even asking possible repair cost, I assume that 1 liter of most expensive transmission fluid in a year will be less costly solution to continue using my tractor. Additionally, I found that the BCS S.p.A. policy for appointing random companies for local support, may create more troubles to my tractor as a result of their repair compared to simply refilling the oil regularly.
Concluding, you may be lucky if your newly bought BCS 2-weel tractor works trouble-free. If not, you may have difficulties in its warranty repair. When warranty expired, buying spare parts can be a problem too, as for example Ferrari-named oil filter costs a treasure at some resellers. Perhaps, for me the best solution would be to get rid of my tractor and seek a new one from more established brand if someone would recommend me such.
