I Went To Purchase A New Mini-Excavator And This Happened.....

[Johnkn]

So I’m picky about my cars but I’m a car guy. I’m sort of picky about my pickup truck but I also realize it’s a tool. My tractor, I’m picky about the maintenance. Dust dirt and mud, I just don’t worry about it.

They should have offered you something, a free service, $500, something. Did you ask?

Howdy,

Nope, I didn't ask and the dealer didn't offer any remedy so it is what it is.. I'd rather absorb the delay and start over fresh and have a good experience..



thanks.

.

 

[Suburban Plowboy]

1. This guy was interested in the shiny, not just the function, and that's his right.

2. Everyone is treating him as if all that mattered to him were the way the machine worked. What he wants is his business, and he was told he was getting a new machine, which is not what he got. He has a right to be annoyed. Some guys are happy with ugly wives as long as they provide good service. Some aren't. People are different.

3. People who weren't present when he made the deal or talked to the dealer about his complaints are basically contradicting him as if they were there. That makes no sense.

 

[dodge man]

If your offering I’ll try the Pantera on for size and if that doesn’t work out I’ll take the GT350 as long as it’s a Hertz black and gold.

 

[Gem99ultra]

I've never bought a new Mini Excavator, but I've bought a lot of 'brand new' cars in my past. I've yet to ever bought one with 0.00 miles on it. Actually, if if I did run across one, that in itself would bother me a bit. That would indicate that I was actually buying a 'pig in a poke', i.e. blind sided.
Your money, your decision. Right or wrong only one opinion counts here, and it's not mine.

 

[Drstrangeglove]

That machine is new. It's just been sitting on a dusty dealer lot. Every machine I looked at in the past 30 years, they tell me to run it around the lot and try it out. The last one I tried the lot was muddy from rain, and tracks got dirty.

That grease zerk pic tells me they at least put grease in it. Hell, the blade still has all the paint on it.

 

[D&D]

Why are most of you bashing him for not accepting w/e the dealer decided to send? Wherever that machine came from, the dealership should have been completely embarrassed and apologetic about delivering "new" in any condition other than complete, clean and serviced ready to work.
The owners, sales, service and delivery all skipped the fact this "new" piece of equipment wasn't ready to be delivered.

The OP isn't pissed at the machine, the dealer experience screwed the whole deal.

 

[4570Man]

Why are most of you bashing him for not accepting w/e the dealer decided to send? Wherever that machine came from, the dealership should have been completely embarrassed and apologetic about delivering "new" in any condition other than complete, clean and serviced ready to work.
The owners, sales, service and delivery all skipped the fact this "new" piece of equipment wasn't ready to be delivered.

The OP isn't pissed at the machine, the dealer experience screwed the whole deal.

It was serviced. Most of the grief here is over the grease around the pins.

 

[D&D]

It was serviced. Most of the grief here is over the grease around the pins.

If it was completely serviced, it would have been given a bath.

 

[pmsmechanic]

If it was completely serviced, it would have been given a bath.

I might be wrong but for the difference in 0 percent financing (which is now gone) and regular price the OP could have given the machine a bath himself and be money ahead.

 

[D&D]

I might be wrong but for the difference in 0 percent financing (which is now gone) and regular price the OP could have given the machine a bath himself and be money ahead.

Could have but shouldn't have to. When was the PDI done? Last week, last month, never or was it a rental that was pulled to deliver?
Maybe its an age difference or just a difference in the world's rights and wrongs. There certainly is a difference between the buying crowd where few want to know what is the total cost and most just ask "how much is the payment".