You all have been very helpful and I just wanted to say "thank you".
Seems this issue is just going to keep being a tall, tall tale of lies and alibis from the dealer and the "no show" Cub Cadet Territory Sales Manager - Mr. Austin Monroe. Going on FIVE WEEKS of my equipment sitting in their shop. They took the shocks off the hood so it would close. Smart way for other customers to NOT SEE the problem ... just a pretty, sparkling clean mower sitting there as if nothing is wrong.
Hm-mm... I think the Cub Rep. must be enjoying the lifestyle common with many who live in Jacksonville, FL .... the beach & boating & the ladies & party central from Thurs - Sun .... guess that would beat out "customer service" any day of the week!
If that's the case, I hope his boat sinks - just after the motor starts knocking and smoking like a freight train
- keep "doing unto others" and you never know when the good Lord might see it gets done to you! (Those expensive lessons many of us learned in our younger days.)
Yes, I keep getting the run-a-round from the dealer. He says the decision is the Cub Rep's responsibility. The owner of the dealership is the real jerk, he refuses to do anything and is very obnoxious. Good thing he wasn't the salesman or I would have waved goodbye and drove the 50 miles to another dealer.
Yes, Southland Sales is listed as a Cub Cadet sales and repair center on the CC website. I also noticed their "catch 22" pertaining to repairs:
"If a Cub Cadet product needing service was sold through a national retail store chain, such as: Home Depot, Lowe's Home Improvement Centers or The Tractor Supply Company, then that retail store should have service contact information available for a Cub Cadet authorized servicing dealer, that has partnered with them locally, to provide Cub Cadet service and support for their customers.
NOTE: Independent Retail Cub Cadet Dealers and Service Centers are not obligated to work on all Cub Cadet equipment. Many of these independent dealers only service those products that they sell. Although these independent retail and service centers are encouraged by our company to perform service for all Cub Cadet customers, as independent businesses they are not under any obligation to work on Cub Cadet products that are not purchased from their store."
This puts people like me in an awkward situation. I wonder if other people have faced this same issue when their dealer is horrible and they have to locate another repair facility?
And thanks for the advice concerning the State Attorney General and The CPSC. I sure have learned a lot, so much reading of statutes concerning this kind of stuff, I think I my eyes are going "buggy" -
! I don't trust lawyers any further than I can throw one, so I am doing my homework before I sit down for some serious discussion on my legal rights and that happy stuff that going to court will entail.
I'll keep ya'll posted. Maybe my learning experience will help others.
