They dropped it off in the mourning while I was at work. My wife was home and they told her it was the mounts that bolt to the tractor were bad. Well... his words were "defective" which caused the mast arms to slip. I still have the same loader, they just replaced the mounts, the masts that sit on the mounts and the latch mechinasim. The loader arms and the bucket are still the same. I was thinking about calling about the hood, but since It was a used 07 model with 158 hrs, I didn't think I would get anywhere. The loader was a new item. I priced a new hood from JD parts, it showed a $1000. I really just need the top piece and new stickers, since they hide the screws that hold it together. I'll post pictures tonight of the scratch on the hood and the tractor itself. I wish I would have taken pictures of the mounts, but I didn't. I really don't have any issues with the deal I got on the tractor itself, just the service department. I got a 2007 3320 with 158hrs, mid pto, power beyond,3rd scv, backhoe mount brackets for my 447 backhoe, cruise control upgrade and a new gator cx for $23400.