3430HSTC owners, gota laugh at some of my quotes!

[kjb]

We try to get from 8 to 10% on deals, on the larger tractors it's less than that. When you consider for 3 years we take care of the tractors from warranty side, we have to collect for our warranty, we have to maintain a good supply of parts, and keep our mechanics up to date on the constantly changing and updating units. When you go into your dealership you expect to be able to walk out with what you came looking for, no dealer can do that without making money. We all hate losing a deal, but if someone 30 miles down the road beats us on price, we thank the customer for shopping with us, tell them if they need anything in the future to let us know, and we'll do warranty work if they need. A dealer can't stay in business by selling at invoice prices. The reality of it all is that you, the customer demands dealers maintain a good parts department, a good service department and friendly salesmen, and all that cost. As for as the quote that was given without the bucket, well the dealer should have honored that.

 

[kubotaman68]

i see your point but integrity would dictate honoring the quote but different strokes i guess . Everyone is human to a point but a 700 dollar loss today and a happy customer is worth thousands in years to come . Good luck

 

[RobJ]

</font><font color="blue" class="small">( i see your point but integrity would dictate honoring the quote but different strokes i guess . Everyone is human to a point but a 700 dollar loss today and a happy customer is worth thousands in years to come . Good luck )</font>

I disagree. You are happy with the purchase then when they change the oil and leave a little drip you are pissed and take your business elsewhere. Maybe you move and jump to another place. Who knows. There is really no loyalty these days. Dealers are in business to make money, not neccessarly friends. They have to make make money to stay in business. What helps their business is good deals, good service, friendly people, etc. But if the dealer says hey I made a $750 mistake and just can't complete the deal then that's all they can do. These things don't have a high mark up like a soda and a pizza place. No loyalty for us because we're always looking for the best deal. Heck I have a nice dealer but I by most all of my parts off the internet, mainly because they are cheaper and I don't have to drive. I save money both ways.

Now this dealer did have some options, stay with the quote, say I'll give you half discount or something, or say I have to add the $750. I'm sure they weighed all the options and made the call. Assuming he talked with the other dealer may not be accurate. Maybe he kept going over the numbers and found his error.

Maybe working with that dealer is actually in YOUR best interest down the road. You might spend thousands down the road transporting your tractor or driving past that dealer to one further away.

I'm not in bed with the dealers, but we all make mistakes. At least I sure do. /forums/images/graemlins/grin.gif

 

[ttowne66]

KJB

I don't see where 8-10% margin would be considered unfair. With this in mind though, If I calculate 10% margin into my lowest quote, I did have some quotes that were up to 20% margin so there are some guys out there trying to grab a handfull. I am sure that can be expected in any business though.

 

[DmansPadge]

Well said RobJ. They are in business to make money. This thread may run on for pages and pages about not getting a good enough deal, but, I could also see dealers running on for pages saying that they have to drawn the line at some point and that the sale isn't worth it. If it's because of $750.... well... they have to stop it somewhere. Just like a lot of customers would say... "I'm not gonna pay more than $xxxxx."

On the other hand... I would be upset to get a quote and then later be told it would be another $750. But that is life and life isn't always fair.