4310 recall

[JerryG]

Use to be that a person would get a rebuilt part and the small shop that rebuilt it just replaced the broken part of it, then cleaned it and sold it as rebuilt. But now most manufactures such as Ford, GM, Dodge, NH, MF, JD and Kubota have authorized re-manufactures that have to work off of the same spec. sheets as the original supplier. These part are truly rebuilt parts. I don't know who or where JD gets or makes there transmissions for their compact, but I am sure they are totally rebuilt to the original specs.

 

[yellowsocks93]

In all the fliers I see at the dealership they say ReMan Select parts work like new. I'm sure they are good and all but these 4000 ten series owners did spend a lot of money for a new machine and they should get what they paid for. It's like if you had a new Chevy pickup with 8,000 miles and the trans got recalled and they wanted to put in a remanufactured trans with 60,000 miles. 60,000 is not too much but it's way more than what you had on your original trans in the first place. And JD compacts cost as much as the new Chevy's these days or any truck. Tractors are not cheap and I believe JD needs to keep customers happy and give them what they want. It would not be that bad if JD could find a way to refurbish everybody's trans and give it back to the original owner. The 4000 ten series is going to set the stage for any upcoming JD compact so this one better be reliable or people are going to be buying Kubota as shown by the poster who said the newest tractor purchases were mainly Kubota. I hate to see JD losing sales to Kubota as JD's are by far my favorite and I like to support them just like people out there have the Chevy/Ford wars. Good luck to all those with the JD recalls. Talk to your dealer in a peaceful way and hopefully that will make things a little better.

 

[5030]

Billy:

You look good to me, a little on the old side, but good nonetheless. Your non-picture was getting a little tedious. /forums/images/graemlins/grin.gif

 

[JerryG]

yellowsocks93,
Sounds like you don't have very much faith in your employer. /forums/images/graemlins/wink.gif

 

[yellowsocks93]

The dealership I work for yes, the JD company as a whole maybe not so much as to the decision they made by moving to cheaper products. I still buy JD don't I? /forums/images/graemlins/grin.gif I like Massey a lot and if I were to trade I would get a Massey or the NH 3010S. Looks sweet. I like the economy models the most. Looks tough like a tractor should be. I'm not going to trade in anytime soon though.

 

[5030]

Jerry:

Nick posted in front of this reply, so I hope you both read it.

I want to relate something to both of you as well as the original poster whom is having the problem with his transmission. I also hope that I never have that kind of problem with my Kubota or any other tractor that I own.

I drive a truck for my day job. I've been with the same company for 15 years. This company also owns 2 truck dealerships. They sell Freightliner and Western Star Trucks. They also repair trucks and are also a certified Cummins, Caterpillar, Volvo and Detroit Diesel repair facility. The truck I drive is a 1999 Western Star with a 3406E Caterpillar 525 horsepower engine. Let me lay a little more groundwork. The base price of this particular truck is around $90,000.00. That's just the tractor, not the trailer and it's a day cab tractor. That's substantially more than any CUT costs on this website.

One interesting thing about working for these people is I get to see what goes on "behind the scenes" as far as warranty repair on customers trucks as well as our fleet owned units.

Caterpillar Diesel has been having problems with the camshafts on the electronically controlled engines. Namely, the eddy current factor has been eroding the hardened surface of the camshaft, causing it to pit and eventually causing the camshaft to fail. Now remember, we aren't talking about a 15K CUT, we are talking about a 90K truck, a truck that is someones livelihood.

The camshafts are failing at such a rate that Caterpillar actually has a service bulletin out that states the "allowable pitting tolerance before replacement" and the replacement is limited to a RE-MANUFACTURED camshaft. No exceptions.

I would have to agree with Jerry that as long as a factory certified re manufacturer, re manufactures the part or assembly, and it comes with a factory warranty, that should suffice.

I might not be happy with that scenario, but as long as the manufacturer warrants it, that is good enough. /forums/images/graemlins/confused.gif

How would you like to have a new Cat engine with a re-man slug in it?? /forums/images/graemlins/shocked.gif

 

[yellowsocks93]

I would hate it but I guess it's warrantied by Cat so that makes it a little better. What about when the 2 yr warrenty is up for the 4000 ten series owners and they have a problem? I'm not saying reman is bad just not as good as having a new part installed that has no wear or tear on it. On a side note do you like Volvo trucks? I like them a lot and maybe when I save up a few more bucks I can get one.

 

[JerryG]

<font color="blue">How would you like to have a new Cat engine with a re-man slug in it??</font>
Are you sure that they are no just flip flopping the box top. (New label in, reman. label out) I find it hard to see Cat specing pit tolerance on a cam at shop level, but they may be. Sometimes the re-manufacturer is required to supply a part, if a core is not available, they are required to replace it with a new part for the same cost.

I was just giving Nick a hard time. /forums/images/graemlins/grin.gif

 

[5030]

Nick:

First off, mileage and hours are put on class 8 diesels at a fast rate, so warranties on the big diesels are "purchased". The base warranty covers the unit for a set mileage and age and a purchased warranty extends that date and mileage.

Yes, 99% of the cam replacements are covered but the warranty doesn't cover the owners lost wages while the truck is tied up in the shop and not on the road. It's interesting that DDEC (Detroit Diesel Engine Company) has the proprietary patents and rights that would allow Caterpillar Diesel to overcome their problem but DDEC will not allow anyone to use them.

Without getting really technical here, it amounts to a problem with high voltage electricity being conducted between the cam follower and the cam itself. DDEC uses a ceramic cam follower which, in fact, insulates the cam from the eddy current produced by the electronic injector.

On your question about trucks, I personally think that a Volvo is about as pretty as a mud fence. I hear they ride very well and the sleeper units are very comfortable. I do know that they are a real s****er to work on. I am a traditionalist. I prefer the long square hood of a Western Star or 359 Pete.

 

[TCowner]

RPatton, I am total agreement with you. John Deere should either repair each owner's transmission or offer a new transmission. The owner with 5 hours on his tractor should have a transmission with no more than 5 hours on it. I just don't understand how Deere thinks they can win the customer relations battle doing this type of business.

I've disucssed this topic at work with my tractor guys and everyone agrees that Deere is making a mistake. I'm guessing that nearly every 4000 Ten owner with a hydro transmission wants a new replacement not a remanufactured one. Tractor owners (especially 4000 Ten owners) who read these posts are talking to other potential tractor buyers. It just cant' be good for John Deere. I'l bet there will more than just a few 4000 Ten owners who "jump ship" and join the Kubota, NewHolland, Etc. team. An angry 4000 Ten owner who is in 30s represents a big loss for John Deere.

Replacing the defective transmission with a remanufactured one will cost Deere less money in the short term and will add to the corporation's bottom line. But the cost to Deere will be seen a year or 5 years from now.

Deere could make it up to its customers by doing something as simple as extending the warranty on the remanufactured unit by a year or two. In all likelyhood Deere will never pay out any warrant claim on the hydro. But if I were a 4000 Ten owner and new that I had extra protection on the remanufactured unit with an extended warranty I might be just as happy with the remanufactured unit.