IslandTractor
Super Star Member
- Joined
- Sep 15, 2005
- Messages
- 15,802
- Location
- Prudence Island, RI
- Tractor
- 2007 Kioti DK40se HST, Woods BH
I wonder how you would prove that there was metal in the hydraulics from new to make a warranty claim if the hydraulics had a failure at a later date ? Seeing how it was not found by the dealer at the 50 hour service and a record made . Like i said , they may fix it out of good will but in AUSTRALIA , they would not be required by law to do so .
There are always metal filings in a new HST. That is one reason that the manufacturers typically use magnetic bolts at the drain holes. I think you are stretching this a bit far. Perhaps the notion that consumer laws are different in different parts of the world has not impressed you yet. The car and tractor companies in the US don't have the sort of fearful control over warranty qualification that you seem to be experiencing. As noted earlier in this thread, taking your machine to a dealer for routine service (including the 50hr) is recommended but optional.
It would be fairly arbitrary of a manufacturer to insist on having the machine delivered back to the dealer unless they built those costs into the tractor deal and had the dealer come fetch the machine and do the work as part of the purchase price. If the machine requires expert attention at 50 hours it could be argued that this service is really the manufacturer's responsibility so why not mandate it be included? No one disputes the need to change fluids/filters and check the machine over but where is the evidence that a manufacturer's representative needs to do that work? Why not insist that the dealer representative check the oil dipstick each day before you start the tractor? I don't have any trouble seeing why a manufacturer would like to shift the burden for this 50hr service on to the customer and to use any devious means possible to escape their warranty responsibilities if something goes wrong but the other side of the coin, the consumer's side, needs to be taken into account as well. In the US, probably because of the legions of lawyers running around sueing everyone, the consumer protection laws appear to have shifted that balance more in favor of the customer. In Oz it is apparently shifted towards the manufacturer. No absolute right or wrong here, just local laws/practices.
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