All 3 down

[jwcinpk]

What a trying time for me. I own 3 Mahindra tractors and all 3 have been out of service lately. The clutch finally went south at 900 hours on the 6000 and it's been over 2 weeks now since I've been able to use it. Currently it sits split apart at the dealer waiting on the correct clutch. The new 3316 HST with 60 hours had a leaking loader cylinder so I took it in to have the dealer re-pack it only to find out that replacement parts aren't avaiable yet for those cylinders. It's been about 2 weeks now since they decided they would warranty the whole cylinder, but I still do not have the cylinder. As I mentioned in a previous post the 7010 cab had a cracked wheel which has since been replaced. I'm having trouble figuring out why it would take Mahindra or the dealer over a week to get a clutch for a 6000 and a loader cylinder for a 3316. It sure bites to have $50,000 worth of equipment sitting idle with another chickenhouse going up. I have until April 20th to get the plumbing into the building and need the backhoe to do so. Looks like I'll have to pay someone else to dig the ditches.

 

[BobG_in_VA]

Not good, not good at all.....sorry to hear about the tractors...I'm sort of scratching my head here about the 6000 clutch going at 900 hrs...when did you notice it slipping, etc. Have you seen the one taken out??? Which clutch (driveline or PTO)? BobG in VA

 

[wallace]

What a trying time for me. I own 3 Mahindra tractors and all 3 have been out of service lately. The clutch finally went south at 900 hours on the 6000 and it's been over 2 weeks now since I've been able to use it. Currently it sits split apart at the dealer waiting on the correct clutch. The new 3316 HST with 60 hours had a leaking loader cylinder so I took it in to have the dealer re-pack it only to find out that replacement parts aren't avaiable yet for those cylinders. It's been about 2 weeks now since they decided they would warranty the whole cylinder, but I still do not have the cylinder. As I mentioned in a previous post the 7010 cab had a cracked wheel which has since been replaced. I'm having trouble figuring out why it would take Mahindra or the dealer over a week to get a clutch for a 6000 and a loader cylinder for a 3316. It sure bites to have $50,000 worth of equipment sitting idle with another chickenhouse going up. I have until April 20th to get the plumbing into the building and need the backhoe to do so. Looks like I'll have to pay someone else to dig the ditches.

This sounds like a dealer that got your money and now doesn't care.
Isn't the 3316 loader still under warranty? We as dealers know that if it is still in warranty it is a remove and replace not a repack.
If my customer had a bad cylinder and I did't have it in stock I would yank it off a lot tractor to get him going especially if he is a farmer and needs it for his lively hood.
Same with the clutch I would have had that shipped next day air.
You can't be with out 1 tractor for a couple of days let along 3

 

[jwcinpk]

Until now I've had no issues with dealer support. The dealer does not have another 3316 on the lot and as I understand it this is a new type of cylinder? Are there other models that the cylinders would interchange on? I am still scratching my head as to what's going on. I know the dealer has even been in touch with KMW to get the cylinder, but still no cylinder. I'm not in such a hurry on the 6000, but I really need that 3316 backhoe for this building project.

 

[Tim_in_IA]

Until now I've had no issues with dealer support. The dealer does not have another 3316 on the lot and as I understand it this is a new type of cylinder? Are there other models that the cylinders would interchange on? I am still scratching my head as to what's going on. I know the dealer has even been in touch with KMW to get the cylinder, but still no cylinder. I'm not in such a hurry on the 6000, but I really need that 3316 backhoe for this building project.

You are probably the last person in the world that Mahindra wants to have a bad experience. Hopefully things turn around for ya! I am curious about the clutch as well. That doesn't seem like it lasted very long.

 

[jwcinpk]

I loaned the tractor to a friend when it was new (200 hours) and the clutch was never the same again. I'd assume he got it hot. We nursed it this long, but finally it's gone. My latest call to the dealer resulted in no news on the 3316, but the clutch is in the 6000 and it's ready to go. Just my luck for the one I really need to be down and the one I can live without to be ready.

 

[MAHINDRA OF OHIO]

This sounds like a dealer that got your money and now doesn't care.
Isn't the 3316 loader still under warranty? We as dealers know that if it is still in warranty it is a remove and replace not a repack.
If my customer had a bad cylinder and I did't have it in stock I would yank it off a lot tractor to get him going especially if he is a farmer and needs it for his lively hood.
Same with the clutch I would have had that shipped next day air.
You can't be with out 1 tractor for a couple of days let along 3

10-4 to that

 

[JMynes]

I'd go and get the 3316 and tell him to call when the loader cylinder comes in.
You can still use the backhoe with a bad loader cylinder, right?

 

[jwcinpk]

Had I known it would take this long I would have taken it to a local hydraulic specialist and had them fix it. Out some change, but back in service. I didn't take the whole tractor, just the cylinder. The loader curl cylinder was weeping pretty good.
I'm told this is a Monarch cylinder. Is there something special about this brand? I know you have to have the repair kit to even take it apart.

 

[MtnViewRanch]

I can't think of one good reason that the cylinder hasn't been sent overnight from KMW. Maybe there is one, but I can't think of it. How long has the dealer had the bad cylinder?

 

[wallace]

Until now I've had no issues with dealer support. The dealer does not have another 3316 on the lot and as I understand it this is a new type of cylinder? Are there other models that the cylinders would interchange on? I am still scratching my head as to what's going on. I know the dealer has even been in touch with KMW to get the cylinder, but still no cylinder. I'm not in such a hurry on the 6000, but I really need that 3316 backhoe for this building project.

The 2815 and 3215 all have the same cylinders.
If this gets really bad I have one on a tractor on my lot I will take it off for you if needed.
Tell your dealer to get with his Mahindra rep and have them locate one on a dealers shelf.
I am going to check for you tomorrow to see if I have one on my shelf.

 

[rback33]

Oh this isn't good.... I know where the bottle neck ISN'T... I have plenty of cylinders here....

 

[jwcinpk]

I'm starting to get upset. Yesterday the dealer was supposed to return my call about the cylinder and the call never came. They explained they had been away for a week and their parts person was off, but they would call her at home to get the status and call me back. Today I am told that a repair kit is on the way for my cylinder and they will call me with the tracking number. I have spent over $100,000 (3 new tractors, new roller, new disc mower, new rake, new tedder, and a bunch more implements) with this dealer and now I'm going to get a repaired cylinder that's all scratched up because their mechanic put it in a vice to try to get it apart? Hopefully not!
I just want to be able to use the tractor I paid $25000 for!

 

[jwcinpk]

Evidently the repair kit arrived today, but the ring needed to disassemble the cylinder was missing, or broken.
Now I'm told they are shipping a whole cylinder again!

 

[jwcinpk]

Oh this isn't good.... I know where the bottle neck ISN'T... I have plenty of cylinders here....

Quit bogarting all the cylinders man ... I really need to put that thing to work!

 

[DavesTractor]

Quit bogarting all the cylinders man ... I really need to put that thing to work!

I have a cylinder in stock also, most dealers should have one I'd think. For my customers, I'd just rob it off a new loader and backfill that loader a few days later.

 

[Robert_in_NY]

Wow, it sucks to have one tractor down. Two new tractors down would drive me crazy. Three tractors down and poor service on top of that would have me contemplating changing brands. Even if they can't fix your tractor at least they could give you a loaner or try to help you somehow.

I remember the first year I had my TN. It was the first (and still) only new tractor I ever bought and that first year it kept giving me trouble. I was swearing by the end of that year but since then it has been a great tractor. I just had to get the bugs worked out. Hopefully you will have the same experience and after this experience it is all uphill.

 

[tydp]

Quit bogarting all the cylinders man ... I really need to put that thing to work!

THAT'S FUNNY.....Obviously a child of the '70's.......

 

[rback33]

He will be running today. It sucks that it took this long for sure. I will let Joel share his thoughts now. I am not going to put words into his mouth about this whole situation.

Dave,
I think the dealer would have robbed a cylinder if he had one. Somewhere back there Joel said that the dealer did not have another tractor with a ML111 in stock.

 

[jwcinpk]

Thanks to everybody! Picked up my new cylinder this afternoon and installed it. Everything is back to normal. Gonna jump right on it in the morning and start getting the ditches dug for the chicken house water lines.
I think the reason it took so long for me to get the cylinder is the dealer and his wife were away for a week.
Got a phone call this morning from Mahindra apoligizing for the delay and letting me know they were commited to the customer!

Oh and Mr. Mahindra service rep. for my area, if you're reading this, sorry you cut your finger on my cylinder!