Any internet/computer experts?

[Redneck in training]

I知 at work right now, so I値l have to check it out tonight.
But to be honest, I don稚 know what that means.

Ping is a request sent to the target prompting it to respond. Some sites will not respond even though they receive the request. Most will do.

Press "Windows" key. Type in cmd press Enter.
DOS prompt will open
type in
ping 8.8.8.8 or ping google.com or ping yahoo.com or ping any other IP address or URL.
You can also type in ipconfig
IPv4 is your own IP address
Default gateway is address your modem or router.

 

[tbrooks26]

It could be that those pages are cached and it is only updating the changes? and has enough connection to do that without timing out. Normally resetting the modem/router does the trick. Not sure how its wired, but could there be a loose/corroded connection, I've had that problem before too.

 

[buckeyefarmer]

rebooting is a good first step, both the router, and the computer. I use verizon 4G LTE with a simple little mifi sitting on the table beside me. you need the antenna setup if you have a weak verizon signal. sometimes they take cell towers down for maintenance, so if your antenna is aimed at a particular tower and it goes down, you will be out until they bring it back up. That should not happen very often, but does at times.

 

[MossRoad]

Folks, he said the pages he is seeing are current pages, so they aren't cached.

IE gets a blanks screen.

Firefox gets a Yahoo screen.

Yahoo loads. Articles within Yahoo load. Yahoo searches bring back results.

As soon as he clicks on any link outside of Yahoo, he gets nothing.

Something is preventing him from getting out of Yahoo.

The devices do this only within his house.

The devices work on another network outside of his house.

My first guess would be its a DNS issue with his router inside his house.

DNS matches names with IP addresses. Kinda like a phone book.

If powering down the router, waiting 5 minutes, then powering it up again, waiting another 5 minutes and testing does not resolve it, AND if he's not familiar with DNS, PING, looking at, diagnosing and modifying his router settings, etc... his fastest way to a solution would be to call his Internet Service Provider.

 

[MMagis]

I appreciate all the advice. I'm going to try to "reboot" the router when I get home. If that doesn't work, I'll update Monday when I get back to work.

 

[dan ny escarpment]

Folks, he said the pages he is seeing are current pages, so they aren't cached. IE gets a blanks screen. Firefox gets a Yahoo screen. Yahoo loads. Articles within Yahoo load. Yahoo searches bring back results. As soon as he clicks on any link outside of Yahoo, he gets nothing. Something is preventing him from getting out of Yahoo. The devices do this only within his house. The devices work on another network outside of his house. My first guess would be its a DNS issue with his router inside his house. DNS matches names with IP addresses. Kinda like a phone book. If powering down the router, waiting 5 minutes, then powering it up again, waiting another 5 minutes and testing does not resolve it, AND if he's not familiar with DNS, PING, looking at, diagnosing and modifying his router settings, etc... his fastest way to a solution would be to call his Internet Service Provider.

Vote for DNS resolution issue also, restart of router should refresh it's dns provider addresses, then subsequent restart of the pc's may refresh the dns server entries there. Mossroad is right, at that point, get your ISP support involved, they presumably manage that router on your behalf, and ultimately thats the most likely place for the issue that is impacting you.

 

[Fossil Farm]

The DOS command "tracert" would give a better idea of how far one is getting outside the house or outside the internet provider if the ISP or technician needs better information on the problem.
A "tracert ohio.com" or "tracert cleveland.com" or "tracert rr.com" seems to be consistent and help provide information if asked by the ISP or technician. Hope you figure it out.

 

[MossRoad]

Please let us know how it goes. :thumbsup:

 

[troutsqueezer]

You have what is called a "Fusion" system from Verizon. I had it for several years. Generally worked ok but from time to time would act up. Re-booting the router doesn't always work but re-booting the "Cantenna" can solve problems frequently. Unplug the power to the Cantenna for at least thirty seconds, and the router too. Then plug it all back in. This often forces the Cantenna to download and install any updates to its firmware. That just may do it. If it doesn't, what also works is to wait a week and see if the problem goes away. That has happened to me a number of times. When problems down at the cell tower or point of presence on the Internet backbone pop up, they won't tell you, you have to wait them out sometimes.
Even if this procedure does not fix this particular problem, it will fix problems that are likely to occur at some future date. So keep it in mind next time fishyness happens.

 

[Redneck in training]

Here is how to use Tracert
Page Not Found